Training Management Software Blog

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How Not To Buy An LMS You Can't Stand [Buyer Insight]

Posted by Audrey Clark on 25 August 2016

We recently conducted some research to find out a bit more about the journey buyers take when looking for new business software. We explored the initial triggers for change along with some of the key influences of the decision and people involved in the process. This research provided valuable insight into some of the steps that are taken when businesses are looking for a new system. We thought we would share some of this insight to help existing businesses who are currently going through this process not to buy an awful LMS.

Topics: Buying software

Using Training Management Software To Improve Customer Service

Posted by Phillip Ryan on 18 August 2016

Customer service is important. It is particularly important in the training industry, in order to improve the delegate experience and protect customer retention. It costs five times as much to attract a new customer, than to keep an existing one (despite this, 44% of companies have a greater focus on customer acquisition). Therefore, it makes sense to perfect your customer service strategy. But how?

Topics: Customer service

The Ultimate Software Debate: To Build Or To Buy

Posted by Hannah Churchman on 11 August 2016

One of the biggest dilemmas when looking for a new piece of business software is whether to build or buy your new system. And, without sound advice it can be an extremely difficult decision to make. Both options have pros and cons, but it is crucial that your ultimate choice is not solely driven by cost. We have explored these options in detail to help you make the right decision for your business.

 

Topics: Buying software, IT

How Does The Updated SRA Competence Statement Affect Your Practice?

Posted by Phillip Ryan on 08 August 2016

In April 2015, the Solicitors Regulation Authority (SRA) made the decision to update the Competence Statement to ensure that all solicitors remain competent to practice and undertake continuous professional development. As a result, from the 1st November 2016, all solicitors or registered European Lawyers (RELs) must keep a record of all training that they undertake for a period of at least 6 years.

Topics: Administration

Moments Of Truth: Bouncing Back From Service Failure

Posted by Deena Anise on 04 August 2016

Service failure is an unspoken topic throughout many businesses as it can be difficult to admit when we fail to meet customer expectations. Receiving criticism can be brutal but it is crucial to make the most of that feedback to make improvements and prevent future dissatisfaction. For training companies, it can be challenging to measure and assess course delivery accurately. And, when you do receive meaningful feedback it can be equally as difficult to know the most effective way to handle it. 

Topics: Customer service

Using Taster Sessions As An Effective Marketing Tool

Posted by Hannah Churchman on 29 July 2016

Getting potential customers hyped and excited about your courses is THE most crucial task that any training company faces. So as a marketer how can you promote your training courses effectively in order to maximise your sales? This post takes a look at taster sessions, webinars and other marketing methods which give your customers a glimpse of what you have to offer and the opportunity for you to generate that crucial excitement.  

Topics: Marketing

How To Make Your Customers Happy Using Automation

Posted by Phillip Ryan on 21 July 2016

Customer service is crucial in building and maintaining relationships. This is especially true for training companies as their entire value proposition is based around the customer from the course content to the delivery to the post-event follow up, even if the course offerings aren't face-to-face. But still course delegates continue to have negative experiences. Staying ahead of the competition and upping levels of customer service is increasingly important so how do you get your customers to love you?

Topics: Customer service

Here Is A Method That Helps University Of The Arts Increase Profits

Posted by Audrey Clark on 14 July 2016

Training management software can be used in various ways to increase profits, improve course delivery, automate communication along with numerous other benefits. Our previous blogs in the series have explored how a training management system has been used by companies such as Northamptonshire Police, London Leisure College, Citizens Advice Service and Mace Business School. This blog takes a look at how automating administration has helped University of the Arts London increase profits year on year.

Topics: Administration

3 Proven Benefits Of Training Automation For Trainers

Posted by Hannah Churchman on 12 July 2016

When considering a new business system, it is crucial that all individuals and departments benefit from this change. Resistance is inevitable so it is incredibly important to understand the key priorities of each individual throughout an organisation. Fifth in the series, this blog focuses on the benefits to course trainers. Other posts have explored the advantages to Course Delegates, the Finance Team and even the Sales & Marketing Team.

Topics: Administration

The Life Of A Customer Success Manager

Posted by Deena Anise on 07 July 2016

Here at accessplanit, Customer Success is at the heart of our business. We strive to build lasting relationships with customers to assist them in getting the most out of the training management software that we provide. This philosophy shapes our interactions with customers and results in beneficial, valuable connections. We interviewed one of our Customer Success Managers to provide a better understanding of their day to day activities and give an insight into the importance of the role.

Topics: Customer service