Training Management Software Blog

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accessplanit Introduces New Google Analytics Integration

Posted by Andrew Flook on 27 September 2016

Every marketer and business owner will be familiar with Google Analytics and the power and insight that it brings. Many of our customers are, and were suggesting that it would be extremely useful to have the ability to monitor the analytics from their accessplanit shopping basket. So, we’ve just released the all new Google Analytics integration!

Topics: Buying software

accessplanit Upgraded To 5 Compliance Plus In Customer Service Excellence

Posted by Audrey Clark on 22 September 2016

Software suppliers are sometimes seen as too machine-like and as not having enough of a human touch. This is why we are so heavily committed to providing the highest levels of customer service to our customers, and it is with great pleasure, that we can announce that we have upgraded our status in our most recent Customer Service Excellence Standard assessment.

Topics: Customer service

Business Software: When Should You Build Rather Than Buy?

Posted by Hannah Churchman on 20 September 2016

One of the most crucial choices that many companies face when looking for a software system is the decision to build custom software in-house or invest in existing software solutions to meet their business needs. There are pros and cons associated with both choices but it is important that this decision is not rushed or driven solely by cost. This post explores in which circumstances it is best to build a software solution.  

Topics: Buying software

Software House, accessplanit Achieves ISO 9001:2015 Accreditation

Posted by Hannah Churchman on 13 September 2016

Following much hard work throughout all areas of the organisation, strengthened processes and business improvements, we are extremely pleased to have successfully transitioned our ISO 9001:2008 quality management system to meet the enhanced requirements of ISO 9001:2015. This makes accessplanit the first business in Lancashire and one of only eight BSI clients within the UK to have achieved the standard.

How London College of Music Exam Board Made The Move To Automation

Posted by Audrey Clark on 08 September 2016

This series of blog posts explores how versatile a training management system can be and how automation software can benefit a range of organisations. We have explored how University of the Arts have increased profits, how Delta KN have improved eLearning delivery and how Lagoon Watersports have capitalised on seasonal business. This post explores how the London College of Music Exam Board uses software to schedule and manage over 90,000 exam bookings annually.

Topics: Administration

What Makes Great Course Joining Instructions?

Posted by Audrey Clark on 01 September 2016

Your delegate books onto a training course, what’s next? You send them an email to confirm their booking with details of the course date and venue along with joining instructions. This creates the basis of your training course and sets their expectations so it is important that you make a stand-out impression. This post explores some of the ways that you can improve your joining instructions and what you need to include.

Topics: Customer service

How Not To Buy An LMS You Can't Stand [Buyer Insight]

Posted by Audrey Clark on 25 August 2016

We recently conducted some research to find out a bit more about the journey buyers take when looking for new business software. We explored the initial triggers for change along with some of the key influences of the decision and people involved in the process. This research provided valuable insight into some of the steps that are taken when businesses are looking for a new system. We thought we would share some of this insight to help existing businesses who are currently going through this process not to buy an awful LMS.

Topics: Buying software

Using Training Management Software To Improve Customer Service

Posted by Phillip Ryan on 18 August 2016

Customer service is important. It is particularly important in the training industry, in order to improve the delegate experience and protect customer retention. It costs five times as much to attract a new customer, than to keep an existing one (despite this, 44% of companies have a greater focus on customer acquisition). Therefore, it makes sense to perfect your customer service strategy. But how?

Topics: Customer service

The Ultimate Software Debate: To Build Or To Buy

Posted by Hannah Churchman on 11 August 2016

One of the biggest dilemmas when looking for a new piece of business software is whether to build or buy your new system. And, without sound advice it can be an extremely difficult decision to make. Both options have pros and cons, but it is crucial that your ultimate choice is not solely driven by cost. We have explored these options in detail to help you make the right decision for your business.

 

Topics: Buying software, IT

How Does The Updated SRA Competence Statement Affect Your Practice?

Posted by Phillip Ryan on 08 August 2016

In April 2015, the Solicitors Regulation Authority (SRA) made the decision to update the Competence Statement to ensure that all solicitors remain competent to practice and undertake continuous professional development. As a result, from the 1st November 2016, all solicitors or registered European Lawyers (RELs) must keep a record of all training that they undertake for a period of at least 6 years.

Topics: Administration