Implementation and Support Services

All the support you need to get the very best out of your training software

Making the transition to your accessplanit training management software seamless

Your success starts here

A successful project means getting it right first time. That's why, when you prepare for your accessplanit software implementation, you'll gain access to our full support suite. Your smooth transition to our training course management software begins with a comprehensive implementation and personalised support package. Our award-winning customer service support team will guide you every step of the way on your path to success.

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Our support tools include…


Your accessplanit Welcome Pack will prepare you and your team for the training software implementation process. Find out what to expect, what we'll do to help, and when we'll do it. 

Guided implementation

Our support team will guide you through the training management software set-up at every stage, as we plan, deliver and manage your project from kick-off to completion.

Kickstart success

Your dedicated Customer Success Manager will train your team to use the system and discuss best practices, so you can take advantage of your new course management software from day one.

Support tools

Access our full support suite. Give our telephone help desk a call, submit and manage your online tickets, gain access to the accessplanit Academy or use our intuitive help guide.

On-going support

To ensure you maximise system operations, our 360-degree post-implementation support plan includes regular business reviews with your Customer Success Manager.

When your project ends, your journey begins...

Read what our customers are saying

Software Implementation and Support FAQs


Do I need software implementation and training?

Yes. 66% of IT projects fail, simply because businesses don't invest in an implementation package - and we really don't want you to be part of that statistic.


What's included in my implementation?

Depending on the scope of your project, you can look forward to receiving in-depth training, data migration assistance, and we'll guide you through email template and Workflows set-up. It's all about getting you ready for business on day one. 


How do I migrate my data to your platform? 

It's important to us that, from the moment your training management software launches, you're ready to go. As part of your package, we'll help you import all your data from spreadsheets or existing systems over to your new accessplanit system.

Considering switching software? Download our free guide. 


What's the difference between your software implementation and a set-up fee?

Implementation is designed to get you up and running on the system as soon as possible. So, it's not a case of simply switching on your training management system, but providing you with all the support, training and expertise you need to immediately start saving time and money.


What benefits will we gain through proper software implementation?

You and your team will learn how to efficiently use the functionality the system offers, while keeping any potential workplace disruption to an absolute minimum.


How long will my implementation take?

We aim to have you up and running in just 90 days. Your Implementation Manager will advise you if this time-frame needs to be extended.


What is the accessplanit Academy?

As part of getting familiar with the system, each of our customers gets access to the accessplanit Academy. The accessplanit Academy is complete with how-to videos and recordings of personalised training sessions. 

The best thing is that your access isn't removed once your implementation ends, you have access for your lifetime with us for any refresher training you need or any new staff. Plus, we'll keep you updated with any on-site training events we'll be holding!


What makes your software support different?  

We have a Proven Process guaranteed to guide you to success – just as we have for hundreds of training companies and departments like yours.

You'll begin your journey with accessplanit with a dedicated Customer Success Manager - your single point of contact throughout your time with accessplanit. They'll get to know you, your business and your processes, to offer unparalleled support. You'll also gain access to our award-winning telephone help desk, where you can speak to one of our experienced support operators between 9am-5pm, Mondays to Fridays. 

Read more about our Proven Process here.


What's it like to work with accessplanit?

Listen to what our customers think about the service and support from the accessplanit team.  Our favourite comment: 'No question is a stupid question'.