Implementation & support.

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Support & services to achieve the results you want

From initial introduction and launch through to optimisation, our team of experts will guide you through every step of your journey through our Proven Process.

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Implementation

All customers work with a dedicated implementation team to configure your platform, map your processes, migrate your data and train your team. Implementation is the first step to achieving the results you want.

Find out more about our implementation process

 

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Your success

accessplanit customers have two Customer Success Managers who build a strong understanding of your business and goals so you get the results you want.

Your Optimise CSM helps you get the most out of your platform with quick wins while your Commercial CSM ensures you are getting value for money. 

Ongoing support

Our UK-based support team provide exceptional support to all of our customers whenever they may need it. Available both over the phone or online, our experts provide effective solutions, fast.

Our support team received an average of 4.9 stars out of 5 on all support tickets in 2023. Read some of their recent reviews:

Training & services 

We know that your business doesn't stand still, and we're here to support you while you develop. We offer a range of additional services including free platform webinars, bespoke training, consultancy and set up services.

Get a sneak peek into our customer service in our Customer Hub

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“The fact that we’ve got a dedicated customer success manager that genuinely does understand the business and what we’re trying to achieve is great. He goes out of his way to make sure that what we’re asking for is either doable, in which case we’re given all the information or shown how to do it, or if it can’t be done, it’s explained in a clear way.” - Phil Jefferies, 20/20 Project Management Training | Read the case study

 

Why choose us?

Training management software configured to plan, manage and sell your training courses and resources, all in one place.

Find out more about working with accessplanit.

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Manage your training business through one platform

Our all-in-one software gives our customers everything they need in one place.

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Helping training companies get the results they want

We get to know you and your business, allowing us to configure the software to work the way you do.

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A partner committed to your success

Our team of experts will guide you through every step of your journey, with ongoing support, advice and consultancy.

Find out more about accessplanit 

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See what you get

What you get

Ready to get started?

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Working with us

Don't take our word for it. See what our customers say about our service:

“100% I would recommend accessplanit because of the staff, because the team are so supportive and helpful.”
Ursula Bowerman, South London and Maudsley Recovery College

 

"I know for a fact that we are using accessplanit in different ways to other people, and that’s how a true Software as a Service package should work.”  
Phil Jefferies, 20/20 Project Management Training | Read the case study

 

“The support we had to transfer over was brilliant, I can’t fault it. Being able to speak to people as and when, and be able to pick up the phone and ask for help. We were up and running pretty much straight away."
Miranda McGarr, St John Ambulance Jersey | Read the case study

 

"Support is fantastic. They are always so quick to respond which is really helpful and they always go into good detail. I think it’s quite rare to have that level of support, so readily available. I think the timeliness of responses is fantastic."
Alison Goldhawk, First Intuition Bristol | Read the case study

FAQs

The answers to the questions that we're frequently asked.

  • Do I need software implementation and training?

    Yes. As part of your implementation, our team gets to know you and your business allowing us to configure the software to your needs to achieve the results you want. Our customised training ensures that you and your team are ready to launch your platform and get maximum value. 

  • What's included in my implementation?

    Our team of experts will guide you through your implementation journey:  

    • A dedicated implementation team
    • Kick-off meeting and introductions 
    • Planning Workshop
    • Data migration
    • Software configuration
    • Process mapping
    • Custom training
    • Launch planning
    • Support launch period

    The exact specifications for what will be involved and what we will expect from you during implementation (and the cost) will depend on your implementation package. We'll help you to select the most suitable implementation package based on your current set-up. Read about our implementation packages.

  • How long will my implementation take?

    By getting to know you and your business, we'll work together to plan the best implementation for you. Factors include: 

    • The time you and your team are able to commit to onboarding
    • The extent of data migration required
    • The level of customisation required

    Have a look at our Implementation Overview page to get an idea of our different implementation packages and the time we estimate you will need.

  • What happens after implementation?

    After your supported launch period, our team of experts will continue to guide you on your journey through our Proven Process. You're never left in the dark with your training management software.

    You'll enjoy access to:

    • 2 Customer Success Managers
    • Technical support available on the phone or online, Monday to Friday, 9-5 UK time
    • New features
    • Business reviews
    • Training and events
    • Product feedback club
    • A range of optional additional services such as technical setup and bespoke consultancy 

  • Do I have to pay extra for support?

    In short, no. All accessplanit customers have two Customer Success Managers who stay in contact with you with regular meetings, to ensure you are getting the most out of your relationship with us. Plus, you can contact our Support Team on the phone or online during normal working hours (UK time) for any unforeseen problems and queries. We believe that accessplanit offers an unparalleled level of support and it is included as standard for all of our customers. 

    In addition, we regularly run free, short platform training webinars to help you explore new areas of our training management software or to refresh your knowledge so you can continue using it optimally. 

    You'll also get all platform updates for free, alongside detailed documentation on how to use all aspects of accessplanit.

    But if you want to go further than the support we offer as standard, we also offer a range of bespoke professional services. For example, we can train your team in accessplanit best practices in our in-depth training, take some of the technical setup off your hands or support you through major business changes with our consultancy packages. 

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