accessplanit's Additional Services.
We are dedicated to helping our customers optimise their training management, so our support goes far beyond just implementation.
A partner committed to your success.
accessplanit customers benefit from a dedicated Customer Success Manager to ensure they get the most from their platform as standard, alongside a range of useful additional services for further support. Read below to find out more.
Customer Success Team
Your Customer Success Managers work together to help you get the most out of your platform with regular meetings, included in your accessplanit package.
- Your Commercial CSM holds service reviews to look at how we've worked together and what your plans are going forward to ensure you get the best service possible.
- Your Optimise CSM meets with you to find solutions to issues that may crop up on your platform, help you to explore new modules and identify quick wins to fine tune your processes.
We also offer a range of free and paid for training events for all levels of platform users. From the basics right through to our masterclasses, we have you covered. And if you want something tailored to you, we can help with that too.
View our upcoming customer events page to find out more.
If you want to go further than the services we provide as part of your standard package and need specific help, we have a full variety of professional services which cover a range of topics.
Professional services are charged at £150 per hour.
Our consultancy services are a great option for more complex projects or big changes within your organisation. It's dedicated time with our experts to ensure you're getting the results you want.
Consultancy is charged at £150 per hour, or £995 per day.
Our professional services aren't limited to these examples!
Have custom reports configured to show the data you need at a glance.
Support with manually importing data into your accessplanit platform.
Have custom workflows configured to achieve the results you want.
Have multiple training providers set up in your platform.
Payment gateway setup
Support with new or existing payment gateways in your accessplanit platform.
Ensure the documents in your platform are customised with your brand.
Have your dashboards configured to ensure the data you need is always to hand.
Face-to-face full day visit (at your office or ours) to observe current processes and be advised on best practice and optimisation, with your Customer Success Manager and an accessplanit expert.
Product Team consultancy
Consultancy with the Product Team to discuss product-specific best practice for your platform. This consultancy may be suited to more complex processes or changes within your organisation that could benefit from our Product Team's support and expertise.
Project Manager consultancy
Consultancy with our experienced Project Manager to advise on projects related to your accessplanit platform. Whether your business model is changing, you're experiencing a company merger/takeover, or your ways of working are evolving, our expert Project Manager can provide practical insight and expertise to ensure your project runs smoothly and successfully.
Consultancy with an expert from our Development Team. This is best suited for those who need additional technical/developer support outside of the normal scope of our Support team.
Get in touch to learn more about accessplanit's Additional Services and how they can benefit your team.
Please include details of the particular services you may be interested in.