Surveys & feedback tools for training companies.

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What you get

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Improve service levels and customer experience

Our flexible survey creation tools give you complete control over the questions you ask, helping you to extract the information that is most important to you.

1.

Surveys

  • Create the surveys you want with all the options you need from multiple-choice,  check-boxes, free-text, radio buttons and drop-downs
  • Create unlimited surveys including pre-course, post-course and at staged intervals to assess training effectiveness
  • Design your surveys to maintain brand consistency
  • Send surveys for completion via email or provide access from your learner portals

2.

Workflow actions

  • Workflow rules and triggers automate survey communications including survey completion and reminders
  • Set up internal alerts and follow-up tasks to ensure feedback is effectively managed and followed up
  • Send out your surveys to both your trainers and your delegates
  • Use Workflows to trigger actions upon survey completion such as certificate generation

3.

Feedback & insight

  • Capture feedback and share across all platform users including admins, managers and trainers
  • Access off-the-shelf reports or create your own
  • Real-time data capture for effective analysis and action
  • Capture feedback using survey links or input feedback collected outside of the platform for a complete overview of customer satisfaction
  • Export key data with Word, Excel and PDF support

FAQs

Frequently asked questions about our surveys and feedback software for training providers

  • Which training businesses do you work with?

    It is great to get a feel for the other types of organisations that use our platform
    and what they do.

    Establish if there are any similar companies that the supplier works with or any organisations that operate in the same way as you. Case
    studies are a great way to gauge software uses. Check out our case studies in our resource centre.

  • How do I know if I need a training management system?

    The signs are usually very obvious that your business has outgrown your current management system. Triggers for change that we commonly see are:

    • An increasing volume of course enquiries.
    • Growing administration resource required to log, process and fulfil telephone and web enquiries.
    • Growing manual processes required to record and manage delegates, courses and resources which include venues, equipment and trainers.
    • Human error is creeping in – one small mistake can affect customer confidence.
    • Paper-focused system for evaluation, certification,  etc.
    • Inability to consolidate the process for all of your types of training.
    • Cashflow issues arising through payment delays.
    • The need to grow the business by offering additional courses to the most appropriate existing customers.
    • The need to track existing course expiry dates to offer re-registration.
    • Course booking is limited to office hours.

  • Can I take payment through a training management system?

    A training management system is a great way to increase sales and increase revenue through providing the option for online booking and payment.

    Find out more about our online booking and payment functionality here. 

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