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With an increasing number of international students applying to conduct further study in the UK, and more and more potential UK students taking the ‘learning whilst working’ option, part-time study and CPD is a lucrative market for many well established universities and colleges.

Are you in a position to maximise this opportunity?  How do you go about attracting these students, promoting your courses and selling your university or college benefits to make it their most attractive choice?

Here are THREE top tips that can be implemented to help you get ahead of the competition and target this market using powerful booking management software and digital know-how:-

What are they looking for?
Begin by putting yourself in your student’s shoes. Get to know what they’re looking for. An international student isn’t going to jump into a decision like studying abroad lightly, they will spend a lot of time researching and planning what it is they want to get out of their place of study and the facilities on offer. So make that information easily accessible to them, by having your information available in a variety of languages it allows you to get maximum exposure with minimal effort. Ask yourself this, is your website is easy to find and (perhaps more importantly), is it easy to navigate once visitors have landed?

Specialists in the field
Highlight your strengths and showcase your courses and achieved results. If your university specialises in the arts, for instance, are you showcasing the facilities to reflect this expertise? The most important factor to remember is that without appropriately explaining what it is you do, people just won’t know what you have to offer. State of the art on screen publishing programmes with cross media capability? Publicise it!

Tempting students in
The most important part of your recruitment process is the online booking process of your courses. Booking management software will give you maximum exposure to the global environment. Bookings can be taken at any time throughout the day (24/7), making it much easier for those international candidates who don’t have to phone to book between nine-and-five, local time. Multi-currency can also throw problems into the mix, but by having a course registration system in place you are able to effectively eliminate barriers to these bookings.    

Are you ready to entice international students, with your state of the art facilities, up to date course information and your cutting edge on-line payment system?

Why not demo the accessplanit software for free and find out just how effective it can be at streamlining the booking process and cutting out the unnecessary administrative tasked that were traditionally associated with course booking.

Speak to a member of the accessplanit team today on 0845 543 0229 or email enquiries@accessplanit.com.  Alternatively, check out the work that we have already done with another university, University of the Arts London. Click here to read the case study. 

Audrey Clark

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The UK short course market is extensive with numerous niche opportunities, many supported by the year on year increase in international students and delegates. The UK Council for International Student Affairs (UKCISA) recently reported a 2% growth in non-UK students in Higher Education during 2012 and this seems set to continue in 2013.

With a minimum cost of 9,000 per year to attend university full time, no wonder the debate continues on the merits of vocational qualification v’s university education.  The AAT (Association of Accounting Technicians) suggest that far from walking into a graduate job, 44.1% of university leavers from the class of 2012/13 are predicted to be unemployed or underemployed six-months after leaving full time education – see infographic - University Education – is it the best route into employment?

The trend to ‘learn while you earn’ is growing and universities, colleges, training companies and professional institutes are fiercely competing  to offer a wide selection of academic courses, skill based training, courses for leisure, professional accredited qualifications as well as continuous professional development (CPD).

Clearly learning institutions  are entering into a period of huge potential and those that have built a robust and efficient course booking and administration system via the latest technological advances are the most likely to benefit.  Technology has a crucial role to play, and those not implementing the most basic of IT-based platforms to market, manage and report on their courses, are missing a trick.

“Once in place, ‘Course Manager’ dramatically changed our business, providing us with an integrated system that streamlined processes, reduced manual administration and allowed the business to focus on new opportunities and growth”.  Jo White, University of the Arts, London

Now is the time for colleges to be competing for the surplus talent, the students that cannot afford university fees or have chosen an alternative path but are keen to enrol on the most appropriate courses.  Software today allows colleges to streamline administration tasks, reduce the manpower traditionally associated with data entry and then free up employee time to concentrate on generating interest and boosting review around course numbers.

Software advances have also taken the hassle out of booking individuals onto courses, and this is something that traditionally has been slow and cumbersome.  But thankfully, the days of keying in details for each student are gone, this can all be automated at the touch of a button, and again such technology frees up the college and university employees to concentrate to bringing expanding their course portfolio to engage with greater numbers of potential students.

Contact us today to find out more about how an accessplanit system can streamline your administration processes and give you a compettive advantage.

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For some time annual conference and exhibition events have been delivering the ideal hunting ground for service providers looking to showcase their latest services and products to their target market, and for opportunistic business people to interact with like-minded individuals and buy into the latest ideas and concepts to support them in becoming more effective in their job. The Learning and Technologies Show is no different, and this year the hosts promise to put on another incredible event.

The conference and exhibition formula works, otherwise halls up and down the country wouldn’t be packed out each week with stalls, seminars and presentations filling up packed daily schedules. However, while these events are well-attended, that can’t be denied, how many visitors go to along equipped with a strategy that will ensure they get the most return for sacrificing a day or two out of the office?

From our experience, not very many. So, to ensure that you get the most from the next conference or event, follow accessplanit’s top tips on how to prepare for the next time you leave the exhibition hall you have more than just a bag full of branded pens, pencils and mousemats…

1. Prepare: Just because the event planner’s marketing team has told you that each and every seminar at the conference is a “must attend”, it’s crucial that you do some prep work yourself. Be clear on what the key issues are for your business right now, and align those objectives with the sessions you attend. Also, find out who is speaking and identify whether anyone is particularly ‘cutting edge’ in terms of where the market is going and how it will develop.

2. Benchmark: You’ll be inundated with representatives from stalls wanting to talk to you about their latest products and services, but have a strategy in place from the start as you will struggle to have good conversations with every single one. As an example, see this as a benchmarking opportunity, so look at all your current suppliers, find out who is in direct completion with them, and see if you could be getting a better deal somewhere else.

3. Smartphones: Unless you’re part of an anti-tech clan, you’ll have a mobile phone with decent camera functionality, and a busy conference is the ideal place to use it. Instead of frantically writing down notes on each and every new piece of tech that you think might be able to half your workload, take pics to remind yourself later.

4. Networking: Don’t be too selfless either, it’s good to seize the opportunity to find out more about how the latest providers can help your business, but also remember that you are surrounded by individuals working in the same industry as you, and the power of networking should never be ignored. Think about those who are a few rungs above you on the corporate ladder, and consider how they could help you to catch up. If you get a chance, find out who is attending and which company they are from, you can make a beeline for then during breaks.

5. Be ruthless: Exhibition and conferences are a crucial time for service and product providers, and it makes no sense to waste people’s time. So, by following step 1 and having a clear idea of what you want to get from the exhibition you will ensure that you don’t waste anyone’s time. Don’t stand around and let an exhibitor talk and talk if you have absolutely no interest in the product in question or it it’s totally irrelevant to your business. Of course, if there is a chance that you could invest or are keen to learn more about the company, stay and talk, but if not take a ruthless approach and move on to the next stand.

6. Visit accessplanit: Of course, the best way to get the most from the Learning and Technologies show 2013 is to visit the experts – accessplanit. We’re exhibiting at stand 67 over the two days and will be on hand to explain just how our revolutionary training manager software can cut administration and costs, while helping businesses to market and sell their training courses in a far more effective way.

Training Management Software developer, accessplanit, has years of experience in exhibiting at conferences, and later this month will not only be exhibiting at the Leaning Technologies show, but running a seminar session as well. If you would like to hear more about accessplanit and the products it has developed for the learning industry, call the team on 0845 5430229 or email enquiries@accessplanit.com.

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At the tail end of 2011, Irish retail group Musgrave Group , which manages 670 stores including Budgens and Mace, opted for the accessplanit Course Manager Software to support in-store training of employees.

The retail group wanted greater control over which training programmes were becoming oversubscribed and wanted to hand booking control back to their employees with online course booking software . Now, six months down the track accessplanit has had a chance to talk with Musgrave about the impact that Course Manager software has had on the business…

“…it is saving us about 40% in processing time. We expect it to save us more time going forward…”

The facts:

Company:  Musgrave Group – include retailers like Budgens, Mace and Londis

Number of users:    Around 650 store managers

Courses run per year (on average):   This year approximately 85 courses nationally

The Q n A:

AP: We’ve been happily working with you for more than six months now, and all is going well. So, what were the key reasons and drivers for opting for the new training management system ?

MG: Well, our system was far too manual and our methods of reporting were far too manual as well. The time it was taking to organise and process bookings was an inefficient use of all the members of training team time.

AP: Before we came along with Course Manager, how were you administrating your courses and operations?

MG: We were using an old system called Proclarity combined with excel spreadsheets.

AP: How rigorous was the process for selecting a new system?

MG: Very. We started online, and also worked with our IT colleagues. We came across accessplanit webpage via an internet search and went from there.

AP: Why did you select Course Manager? What features of our software particularly appealed to you?

MG: We wanted an off the shelf product and Course Manager was the closest fit to our needs within budget. It also allowed us to make modifications to the system which suit our business model i.e. dealing with over 650 retailers.

AP: Was there anything about the company that you specifically liked?

MG: We were very impressed with our initial meetings with Andrew Flook and his understanding, from the start, of our business model. The flexible approach was also key, and accessplanit was willing to make changes to Course Manager software to enable it to operate more efficiently.

AP: How have you found the service so far, including the training?

MG: The service so far in terms of the rollout of Course Manager has been excellent including the follow up support we received from the support team. Without that support it would have been difficult to really find the value in the new software.

AP: Saving money through streamlining processes is still incredibly important. What benefits, particularly in terms saving and efficiencies, does Course Manager bring to your business? Are they easy to quantify?

MG: To start it is saving us about 40% in processing time. We expect it to save us more time going forward once we improve our own processes here in Musgrave Group. Overall, we are extremely happy with the service we have received to date from accessplanit.

Find out how the course booking software and other feature of the accessplanit training management system can support your training business in the same way it has for the Musgrave Group. Call the team on 0845 543 0229 or email enquiries@accessplanit.com today to arrange a demo.

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When trainers scale up: How software can help you cope with business upsurge

Picture this; your relatively small but successful training company has just won a massive pitch to work with the technology giant Apple, who was listed as the world's most valuable company last week by Forbes magazine.

Right so you’re thinking how many employees are we talking? The figure is a modest 65,000 and your task is to provide a suite of learning and development across the board. A nice headache to have in many respects, but the next question is: how will my limited resources cope?

As training management software and course booking software providers we have established a pretty sound understanding of how to scale up resources as and when the need arises.

By working with our small business clients we have been able to highlight FIVE key challenges that a training business will face as they scale up. Luckily for you, we also have the solutions…

1. Staying in touch - First things first, keeping in contact with 65,000 employees is no easy task. Typing in 65,000 emails addresses intoyour Outlook Express account is not a feasible operation for a small team – this is where email marketing softwarejumps in and takes control. With the click of a button you are able to contact as many or as little people as is required.

2. Book them up – So, it might be just about acceptable to take phone calls from individuals attending the odd course here and there, but when you start scaling up into the thousands, there has to be a better way? There is. Course booking software empowers individuals to select the programme they want to attend and then automatically emails them joining forms and extra details. When you consider the amount of effort involved in taking the call, arranging the booking, sending details, and reminding the individual in the lead up to the programme – course booking software becomes the obvious solution.

3. Holding on to the personal touch – How do you scale up but hold on to that personal touch and service that your business is renowned for providing? Well, this comes down to customer knowledge, and as we all know, knowing details of ten delegates is one thing, but65,000 is slightly different. By utilising Customer Relationship Management (CRM) Software you are able to have all aspects of your client details in one place and can identify who is doing what and went in terms of training, preventing you from bombarding them with irrelevant mail.

4. Keeping track – As a training provider you pride yourself on monitoring, tracking and then reporting back to your client the level of training individuals have received. It allows your client to know exactly which sections of their staff are trained and to what level. Training management software exists that allows employees to log in and out of training schedules or programmes, and their progress is automatically collated. Regardless of whether it’s 100 or 100,000 employees involved, you’ll be able to track progress smoothly and efficiently.

5. Collecting feedback – It’s perfectly fine to hand out happy sheets to ten delegates at a training programme, but when the numbers scale up, how will you cope? When running a training event it is imperative to try and get the maximum amount of feedback on your courses as you can for further development. But imagine compiling feedback from 65,000 forms onto a spread sheet from individual emails? It doesn’t bear thinking about. With training management software you are set up to use email marketing to send out a mass email, with a link to your happy sheet, where data can be collated and fed back to you in a digestible form.

Automating and streamlining is the key focus here – what can your business use technology for that will reduce the processes involved in completing day-to-day work? Where training management software is used effectively, training businesses can scale up in terms of numbers they work with, without, crucially, diluting the level of service provided.

Training management software house accessplanit helps the learning and development industry reduce training administration and streamline all the associated processes. Its Course Manager software includes features such as email marketing, course booking, feedback surveys, and reporting. Demo thesoftware by calling the team on 0845 543 0229 or email enquiries@accessplanit.com.

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Specialist software for training companies provider, accessplanit, has includes financial assistance features with automated credit control within training management software.

Sales training companies help businesses to boost their profit and revenue, while leadership training experts show company executives how they can get more from the workforce and motivate individuals effectively. Invoicing, debt collection and managing cash flow? These do not tend to appear on a trainer’s list of skills and expertise.

However, it is the case that any training business cannot just rely on great learning content and programme delivery to be a success – it will have to address the issue of finance and credit control too. To make this easier for training businesses, the training management software developed by accessplanit automates the invoicing process and allows trainers to get on with what they do best.

However, accessplanit goes one step further.

“The software actually automates the whole process of Credit Control. You can automatically email your customers to remind them that an invoice is about to become due. And if they don’t pay on time then more reminder emails can be automatically be delivered until they do pay. You can even send them a SMS reminder,” explains accessplanit’s commercial director, Dave Evans.

If you’re using Course Manager software you’ll be able to make these reminders bespoke to their business, and create the number of emails required over a particular period of time. Some of accessplanit’s customers might even like to send reminders before the invoice is due, especially for clients with a poor track record of meeting payment deadlines.

This feature of the training management software can even be set up to send a ‘thank-you’ email to clients once they have paid their invoice as a courtesy.

“Focusing so much of our energy in the learning and development sector allows us to concentrate efforts on identifying what the specific barriers to success trainers experience, and then develop the software to remove them, adds Evans.

He continued: “All our customers need to worry about now, is how they’ll spend their new-found free time.”

If you believe that your training business would benefit from Course Manager software and automation of specific processes like invoicing and credit control, get in touch with training management software specialist, accessplanit, today. Call the team to arrange a demo or get more details on the software by calling 0845 543 0229 or emailing the team on enquiries@accessplanit.com .

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More and more training companies are opting for online booking to liberate themselves from the administrative shackles that have always been synonymous with the training industry.

There seems little point in explaining what online booking is. It has become such a popular functionality in modern day society that you’d be pushed to find any chain retailer that doesn’t offer its customers the chance to buy online. More often than not, it’s actively encouraged with loyalty schemes and cost-cutting options.

The world of training is no different, and today a growing number of organisations are opting for a training management system with online booking functionality.

So, rather than go back to basics we thought it could be more valuable to investigate the key benefits of online booking when training companies get it right. And, we will focus attention on the potential pitfalls that trainers should be on the lookout for when they opt for online booking within training management software.

How a training company can expect to benefit from the simple integration of an online booking system to its website:

24-hour booking

When you think about it, it makes perfect sense. In today’s mobile world people don’t want to be dictated to as to when they buy clothes, do their food shopping or book training and development programmes. Just as retailers have doubled their opening hours by letting customers buy online at anytime of the day, training companies are realising the benefit of being constantly ‘open’.

Increase Sales

This is especially important today as e-Learning grows in popularity. Imagine being in a global market – so once your London office shuts, your Australian office is opening up.

Training companies are boosting sales through online booking because they are exposing their products and services to a far wider audience.

Real time - no double bookings

Increase effectiveness of the business by removing the issue of double bookings. It’s the age old challenge that faces any business involved in taking bookings. What happens when two people try to book delegates on at the same time? Double bookings are embarrassing, but an online booking system can remove the chance of it happening again.

Save time and money

Consider the administration savings with an online booking system – we highlighted this in our Day in the Life article last year, click here to read. When companies take booking via the telephone it involves booking staff and admin work to get forms and instructions sent out to the applicant.

Online booking takes all of that away by initially allowing the individual to book without any input from the training company, and then it can automate the sending of joining instructions. This is streamlining.

Get Paid Faster

Online booking systems can also take payments as part of the process.

This means training companies can improve cash flow by reducing the need to invoice and track whether payments have been made. Simply, it can be part of the booking process.

As with all changes to business systems, there will be a period of integration but when the benefits are as transformational as they are with online booking there is little argument as to whether it is worthwhile.

It is always prudent to be prepared when you make a change and introduce a new booking system – there can be some initial challenges that it’s worth pre-empting before the switch. As a training management software company we wouldn’t be being totally open and supportive if we didn’t highlight these.

Obviously it should go without saying that security is key, so always move forward with a learning management system provider you can trust and has a good track record.

Here are THREE good starting points for consideration when it comes to online booking within a training management system:

Have you planned the rollout?

This could be a huge change in the way you run your business, for the first time you will be automating processes that are crucial to the running of the company. Plan the rollout carefully, and make sure you factor in the following issues:

• Date of launch – it would be wise to consider when a good time to launch the new system would be, there is no denying that an online booking system will streamline processes and help build a far more effective training business – but the initial launch will need attention and time. Don’t take on too much at once and look for a gap in work.
• How staff will fill their spare time – something our clients have said to us in the past is that they are less reliant on administrative tasks being carried out from employees once the online booking system is in place. Think about what else those individuals could be doing and how best they could spend their new found time – don’t let it become downtime.
• You’re an online store now – take a look at Amazon, they work tirelessly to build traffic to their site and ensure that people buy when they land. Is your site geared up to be an online store? You might want to consider how much traffic you get to your site and how valuable it would be to increase that traffic.

How will you promote the online service?

For existing clients this is easy – tell them. As with all changes it’s important to communicate effectively and coherently, so be very clear with why you have integrated the online system and how it will benefit them. For new customers you need to be thinking about online marketing.

How does anyone visit any site?

 Well, if you want to find out about something, like ‘leadership training’ or ‘health and safety training in Manchester’ you tend to head to Google. And, while there may well be 100,000 results, you want to be on the first page. You’re getting into the world of search engine optimisation (SEO) now. One of the key was you can build traffic to the site is through content – check out our latest whitepaper to find out more.

Who will you choose as a payment provider?

This is the provider that will channel money from your clients to you, it’s essential for online booking and there’s lots of choice.

It’s also worth remembering that there is sound advice from forums on the internet - do your research. Paypal and Worldpay are popular choices though they all have different pricing structures – be careful to choose the right one as it can become costly.

We'd love to talk more with you about the benefits of online booking, so please get in touch. You can even DEMO our software for FREE just to get an idea of how we can help your business boost efficiency and streamline processes. Call the team on 0845 543 0229 or email enquiries@accessplanit.com.

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Online social networks are proving the perfect space for brand messaging, as marketers shift their strategies and up their ad spend on these social sites. As advertisers harness all the potential that social media can offer, is your training company lacking a little online oomph? 

The entertainment and food and drink sectors seem particularly keen to tap this online resource as they are now buying the bulk of adverts on Facebook. In fact, the volume of ad impressions bought by companies in these sectors (as well as in the beauty, automotive and games industries) has risen by around 117% during 2011, according to TBG Digital in a Financial Times report this week. It just goes to show how valuable these online resources have become to brands and how social networking has emerged as an important business tool. 

Interestingly, brand advertisers spend a great deal of money on communicating with the public via Facebook because they claim people are in a relaxed frame of mind when using this site. If they’re relaxed, it’s more likely they’ll be receptive to the brand messages. In addition, ads can be carefully targeted so they reach the desired audience at the desired time.

Social networking sites have become a hugely popular channel of communication, with many people checking for updates daily – if not hourly. Also, unlike an email or phone call – it’s an easier, less intrusive way to communicate with people outside of business hours such as weekends and evenings. This increased scope of communication makes social networking the stuff of dreams for any marketing team. Having access to your community and engaging with them at these times, on a more informal level, can help increase uptake of an idea, campaign or product. 

In a similar way, online booking systems could prove incredibly beneficial when it comes to maximising sales potential of training courses and other development programmes. With an online booking system in place, customers can sign up for an event whenever and wherever they are – whether that’s at the weekend or in the middle of the night! 

In short, businesses from a whole range of industries are starting to fully appreciate the increased accessibility and communication opportunities offered by social media. Moreover, they’re acknowledging this by significantly bumping up their ad spend in these areas. The training industry should take note of these shifts in strategy and look to online potential to boost their own engagement levels. 

Most of us are online every single day – it’s a familiar landscape, it’s comfortable and convenient. If training companies fail to make the most of online systems they could really be losing out on a vast and captive potential audience. 

If you think the option of online booking could boost attendances of training programmes that you run, or would just like to test a demo of the accessplanit Course Manager software, get in touch with the team today on 0845 5430229 or email enquiries@ accessplanit.com.

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I wrote, a couple of weeks ago, about some of the misconceptions associated with technology that still linger with intent around the training industry, and one of the key points that many struggle to come to grips with is around cost. And, I think, perhaps, this is just as much our fault as the provider of the technology, as you the training provider.

When we market technology we always bang on about the cost savings, ‘you can streamline admin teams and save huge amounts’, is a firm favourite. However, much less is mentioned about the cost of setting up and getting going with new technology, and this really was pushed to the fore, for me anyway, when I read about Gap’s latest initiative in the hugely competitive retail market.

Sales at Gap have fallen year-on-year for the past six years, and while it would be easy for the Gap management team to heap blame onto the recession (which I’m sure they have done), clearly some changes need to be made – both in terms of saving cash and identifying some new revenue streams too. And, it would seem that technology is to play a starring role in Gap’s revival.

The Financial Times reported that Gap is to jump on-board the smartphone roller-coaster and market brand and product with videos to anyone who walks into the store, so long as they have the appropriate phone. Cutting edge technology is not always, it would seem, used by the wealthy companies with money to burn, it is also the solution (or hopefully the solution) for businesses that are out of ideas and are fed up of mediocre results doing things the same old way all the time.

This resonates in the training world. Why should training software that can literally revolutionise the way you operate and pull you (kicking and screaming, sometimes) into 2011, be the exclusive right of the financial elite? It’s not, and it never will be.
Gap has shown that a company on its knees can still be innovative and cutting edge with technology.

How will your business stand out from the crowd?

Get in touch with accessplanit today and find out how our software can revolutionise the way your training business operates. Click here to read more about the software and to get contact details for the accessplanit team.

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There will be some sore, yet no doubt buoyant and optimistic, heads wandering around the British manufacturing industry this week. Closing a new client deal is always something to celebrate, but when the contract is worth something in the region of $40 billion, it’s time to blow the dust off that Champagne bottle that’s been tormenting  you for years, patiently waiting for the good news that never seemed to arrive.

What’s interesting for me about the American Airlines deal that has been struck, is the objectives of the airline company – their chief exec was quoted as saying that they wanted to “dramatically improve fuel and operating costs”. Ok, no great surprise there, but the fact is this huge organisation knew that the only way it could meet those objectives was by investing in the best technology and advanced thinking in the world.

There is little resistance to technology in the manufacturing world, it depends on the latest advances that are being designed and tweaked in factories across the world, because machines need to be as slick, powerful and efficient as possible.

Why can’t more industries adopt this approach to the digital age? The corporate world is getting better, there is more understanding of automation and streamlining, the costs savings and increases in efficiency that can be achieved. But, our research has shown that a quarter of training companies don’t even have the most basic of web booking forms for their courses. An incredible stat. So, while on the one hand you have training businesses that not only accept online course booking, but also use software to stay in touch with delegates via email and text, while on the other hand you have companies that only accept bookings over the phone or by email. The gaps between companies in the same industry, competing for the same businesses is huge.  In manufacturing they wouldn’t survive, because leaner and meaner companies would come along and simply do things better. But it’s not an exclusive club, other industries will be hit by the need to evolve and change very soon, and for training companies it is now a case of deciding whether they want to be on the inside popping open Champagne bottles alongside the manufacturing big hitters, or on the outside looking in.

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The definition of efficiency savings is providing and maintaining your existing level of services at lower cost.  AccessPlanit’s Training Management Software will ensure you do more with less and will increase your efficiency savings through:

• Significantly reduced administrative burden and cost achieved through automation
• Convenient, 24/7 customer access for booking and online payment
• Increased conversion rate through your website resulting in increased sales
• Reduced cost of bookings
• Automated billing and payment
• Increased staff efficiency in dealing with customer enquiries and queries
• Improved customer experience and interactions
• Reduced marketing costs
• Increased control through comprehensive, real-time management reporting
• Increased control of resources and costs
• Staffing cost savings and operational efficiencies
• Regular updates meaning you have the most up to date version at all times

 Do more with less, one system does the job of many…

• Course and Event Scheduling
• Administration and Correspondence
• Customer Records
• Work Flow Management
• Online Booking and Registrations
• Secure Online Payment and eCommerce
• Booking Management
• Resources
• Customer Relationship Management (CRM)
• Bulk Email and Marketing Initiatives
• Finance Management
• Reporting
• Website Integration   & Client Portals
• Feedback and Evaluation

To learn more about how you can make efficiency savings then please contact AccessPlanit and we would be more than happy to discuss your concerns.

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It’s the 21 ^st century; an era of wireless connectivity, touch-screen technology and automation is at its peak. Yet many companies still fail to recognise the benefits of such technologies that, when embraced within your business, are proven to streamline operations and improve efficiency throughout.

• Online booking systems are becoming increasingly prevalent in today’s society across various industries; the training sector, in particular, provides a whole host of online booking benefits for companies and consumers, in contrast to old-fashioned face-to-face, telephone and fax exchanges... 

• Customers can instantly check availability rather than have to check over the phone or via email. Staff save valuable time dealing with bookings and can spend their time elsewhere on more pressing issues. Clients can check availability and book instantly, thus completing a booking without having to wait for staff to confirm. This is exceptionally useful in unsociable hours where staff aren’t working – meaning your company is open for business 24/7.

• Because customers conduct their own transactions and receive confirmations, they are free to make changes during or even after the process, with a minimum of complicating factors – providing them with ultimate peace of mind.

• Training companies can protect themselves with online booking systems because many systems require payment upfront or a credit card guarantee to hold the reservation. You’re also safeguarded against non-payment which saves time having to chase up invoices.

• Training providers have an up-to-the minute head count of purchases and bookings. Precise head counts can circumvent the problem of underbooking to avoid disappointing customers, or overbooking to make sure a sufficient number of actual transactions go through.

• Websites can be updated instantly with live information pulled directly from your booking system. No more waiting for your website developer to update your site with new course dates and availability.

Click here to find out more about our Course Booking System..

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