Training Management Software Blog

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FAQs when purchasing an automated system [New eBook]

Posted by Andrew Flook on 12 February 2016

Throughout our years’ in the software purchasing arena we have been asked many different questions and not surprisingly also many of the same. The process of purchasing software is fairly standard across the board but we also appreciate that each organisation has specific areas of prioritisation. Using this experience we have answered a range of frequently asked questions to arm you during your search and selection of an automated solution.

 

Topics: Buying software, Administration, Finance, Marketing

accessplanit announced as finalists in second Customer Service Award of 2016

Posted by Audrey Clark on 02 February 2016

You may remember back in November 2015 we were selected as finalists in the Institute of Customer Service Customer Satisfaction Awards category of Customer Focus Award. We are now thrilled to have been chosen as one of 6 finalists in the Red Rose Customer Service Award. The criteria for the category was to be able to demonstrate how customer service sits at the heart of the business and ways that we have gone above and beyond. 

 

 

Topics: Customer service

How Bill can help to eliminate training mistakes

Posted by Hannah Churchman on 28 January 2016

If you use social media at all you will most likely be aware of the ‘Be like Bill' meme or 'Be like Bob' which is another variation. Through the power of the internet its popularity has spiralled and it has now gone viral! Some people love him, some people want to kill Bill. However if you have been under a rock or got lost underneath a mountain of paperwork and are unaware of who Bill is I have provided a quick catch up in this post. 

 

Topics: Administration

Can automation really save your business 50% admin time?

Posted by Andrew Flook on 21 January 2016

If you have ever purchased a software system whether it be a CRM, LMS or training management system you will be sure to have heard the phrase ‘this product will save you time and money’. Perfect! Just what we are all looking for. But can it be true? Can we really reduce administration by introducing automation into our business?

Topics: Administration

Dos and don'ts when attending exhibitions: LearnTech 2016

Posted by Andrew Flook on 12 January 2016

Learning Technologies 2016 is Europe's leading showcase of organisational learning and technology used to support learning and training. The exhibition consists of more than 150 free L&D seminars, 250 exhibitors and two exhibition halls. If you haven’t heard of it, where have you been?! The event will be held on 3rd and 4th February at Olympia, London and we will be on stand P10.  

 

 

 

Topics: Buying software

Improving cross channel customer service [Infographic]

Posted by Hannah Churchman on 04 January 2016

Cross channel communication can sometimes feel like a puzzle. Which communication mediums should you be using to provide the highest quality of customer service and more importantly which methods do customers prefer to use? This infographic created by Talkdesk takes a look at some best practice tips for boosting customer service across different channels including telephone, social media and online support. 

Topics: Customer service

Why you should put software on your training agenda for 2016

Posted by Hannah Churchman on 04 January 2016

With the unwanted presents stuffed under the bed and all the leftover turkey used up in curries and stews, it is time to focus on the year ahead. This means cracking on with your 2016 training strategy. Does it include acquiring or upgrading training software? If it doesn't then it is definitely something that you should consider. 

Topics: Buying software

Why manage learners when you can lead them?

Posted by Audrey Clark on 22 December 2015

Is it better to manage or lead your employees? It could be said that it is best to have a bit of both, but most employees find it more effective to be led rather than managed. While many business leaders see the wisdom in this concept, most fail to apply it to their employees' training needs.

 

 

Topics: Learning and Development

Is it time to recharge your business batteries?

Posted by Hannah Churchman on 17 December 2015

It is coming up to that time of year when it is prime opportunity to evaluate the results of the previous and plan for the next. One key part of this evaluation is reviewing your current business processes and in particular the software and systems in place to support them. Are you using the best option for your business or are you in need of a system revamp? There are many tell-tale signs that it is time to replace your current software.

 

Topics: Buying software

Can an online learning environment enhance course delegate experience?

Posted by Phillip Ryan on 10 December 2015

Over the last ten years, learning has moved further and further in to the online realm. Beginning with basic video packages and progressing to advanced technologies such as mLearning and gamification. Some training is supplied purely online while other providers and employers prefer to take a blended learning approach. So, does having access to an online learning environment bring benefits to course candidates?

Topics: eLearning