Training Management Software Blog

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Who is Jon Snow?

Posted by Hannah Churchman on 15 April 2015

He’s all over my Facebook newsfeed, my Twitter timeline and my Instagram feed. So why is the silver haired, channel 4 newsreader everywhere I look lately and why does everybody suddenly think that he is the biggest hunk since Brad Pitt in his prime? 

Oh, a different Jon Snow? My mistake.  

  

 

Topics: Marketing, To accelerate growth

Exploring the key elements of training management [Infographic]

Posted by Hannah Churchman on 10 April 2015

So you're on the hunt for a new way to automate your administration processes, but where do you start? Who do you involve? What are you looking for? Is there anything you're missing? Argh it's enough to need a system for in itself! Isn't there an easier way?

Check out this infographic which provides a visual a nine step guide to successful automation.

 

 

Topics: Buying software, Administration

First UK training management software house to achieve ISO 9001!

Posted by Audrey Clark on 02 April 2015

For the past year we have been working towards ISO 9001:2008 certification, the most widely used and internationally-known framework for business systems, and we are over the moon to announce that we have been assessed and successfully operate our Quality Management System in compliance with the requirements!

 

Topics: Training industry

6 key questions you should ask yourself about your online course booking process

Posted by Kayleigh Fairhurst on 19 March 2015

As recently as a couple of years ago the ability for your customers to book courses online was viewed as a nice-to-have, but in 2015 this facility is now an essential. More than this though, as consumers have become more and more familiar with other areas of online shopping they now expect a smooth, intuitive booking and payment process. Whether you currently offer online course booking or it is an area you are looking to go into there are 6 key questions that you should be asking yourself. 

 

Topics: On line booking

Jamie wins big at Apprentice Celebration Awards!

Posted by Hannah Churchman on 16 March 2015

On Thursday 12th March our first Helpdesk Apprentice, Jamie-Lee Butterworth scooped two awards at the LMC 2015 Apprentice Celebration Awards; Apprentice of the Year and Most Dedicated Apprentice. The reason that we put Jamie forward for the awards is that he is an asset to the business, regularly receiving excellent feedback from staff and customers alike. He has made such an impact that we hired our second Helpdesk Apprentice 5 months ago. If you are having any hesitations about employing an apprentice, take a look at this great infographic by Lifetime Training.

Topics: Customer service

Customer Success – Is it just lip service?

Posted by Eli Wike on 09 March 2015

At accessplanit, Customer Success is part of our DNA and central to our ethos.  It shapes every interaction that we have with our customers and is the cornerstone of our business growth.  And because we live and breathe it, it’s easy to forget that for some the idea of Customer Success is quite novel and for others it’s merely lip service with no substance! Let me explain.

Topics: Customer service

Why standardisation = Quality

Posted by Hannah Churchman on 05 March 2015

In this day and age, quality is the ONE. The ONE that all companies want to be, the ONE that businesses look for when selecting partners and suppliers and the ONE that consumers crave when they are choosing a product or service.  

 

 

Topics: Administration

Increasing customer engagement

Posted by Audrey Clark on 27 February 2015

This week I attended TFM&A, the Technology for Marketing and Advertising exhibition at Olympia.  Aimed at marketers, the show is an amazing source to research every topic related to marketing – all under one roof.  To ensure the seminars and education programme covered the most relevant and topics to inspire the audience, research was undertaken with over 1000 marketing professionals prior to programme planning and included insights from leading marketing experts.   

Topics: Marketing

LMS or CRM: Which system is right for you?

Posted by Audrey Clark on 18 February 2015

Expanding a training business without the help of technology or software can be almost impossible.  Competition is fierce and the internet provides fast access for prospective clients to conduct initial research for a suitable supplier, make enquiries, and in many cases make the booking.  Contact data is your lifeblood to new and repeat business. 

 

 

 

 

Topics: Buying software

Training Management Systems; Who are the early adopters?

Posted by Audrey Clark on 09 February 2015

Exhibiting at the recent Learning Technologies exhibition, we used the simple strapline ‘save 50% training admin time’. Guess what? It provoked a response and a great deal of interest, proving that sometimes the simplest messages can be the most effective. But is it true? Can you save 50% admin time? Yes we believe you can. 

 

 

Topics: Administration