Training Management Software Blog

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6 questions you should ask yourself about your online booking process

Posted by Kayleigh Fairhurst on 19 March 2015

As recently as a couple of years ago the ability for your customers to book courses online was viewed as a nice-to-have, but in 2015 this facility is now an essential. More than this though, as consumers have become more and more familiar with other areas of online shopping they now expect a smooth, intuitive booking and payment process. Whether you currently offer online booking or it is an area you are looking to go into there are 6 key questions that you should be asking yourself. 

 

Topics: On line booking

Jamie wins big at Apprentice Celebration Awards!

Posted by Hannah Churchman on 16 March 2015

On Thursday 12th March our first Helpdesk Apprentice, Jamie-Lee Butterworth scooped two awards at the LMC 2015 Apprentice Celebration Awards; Apprentice of the Year and Most Dedicated Apprentice. The reason that we put Jamie forward for the awards is that he is an asset to the business, regularly receiving excellent feedback from staff and customers alike. He has made such an impact that we hired our second Helpdesk Apprentice 5 months ago. If you are having any hesitations about employing an apprentice, take a look at this great infographic by Lifetime Training.

Topics: Customer service

Customer Success – Is it just lip service?

Posted by Eli Wike on 09 March 2015

At accessplanit, Customer Success is part of our DNA and central to our ethos.  It shapes every interaction that we have with our customers and is the cornerstone of our business growth.  And because we live and breathe it, it’s easy to forget that for some the idea of Customer Success is quite novel and for others it’s merely lip service with no substance! Let me explain.

Topics: Customer service

Why standardisation = Quality

Posted by Hannah Churchman on 05 March 2015

In this day and age, quality is the ONE. The ONE that all companies want to be, the ONE that businesses look for when selecting partners and suppliers and the ONE that consumers crave when they are choosing a product or service.  

 

 

Topics: Administration

Increasing customer engagement

Posted by Audrey Clark on 27 February 2015

This week I attended TFM&A, the Technology for Marketing and Advertising exhibition at Olympia.  Aimed at marketers, the show is an amazing source to research every topic related to marketing – all under one roof.  To ensure the seminars and education programme covered the most relevant and topics to inspire the audience, research was undertaken with over 1000 marketing professionals prior to programme planning and included insights from leading marketing experts.   

Topics: Marketing

LMS or CRM: Which system is right for you?

Posted by Audrey Clark on 18 February 2015

Expanding a training business without the help of technology or software can be almost impossible.  Competition is fierce and the internet provides fast access for prospective clients to conduct initial research for a suitable supplier, make enquiries, and in many cases make the booking.  Contact data is your lifeblood to new and repeat business. 

 

 

 

 

Topics: Buying software

Training Management Systems; Who are the early adoptors?

Posted by Audrey Clark on 09 February 2015

Exhibiting at the recent Learning Technologies exhibition, we used the simple strapline ‘save 50% training admin time’. Guess what? It provoked a response and a great deal of interest, proving that sometimes the simplest messages can be the most effective. But is it true? Can you save 50% admin time? Yes we believe you can. And, if we didn’t get the chance to demonstrate this to you at the show, then join us next Tuesday 17th February for a 30 minute webinar.

 

 

Topics: Administration

Training: What triggers the need for admin support?

Posted by Audrey Clark on 05 February 2015

This year’s Learning Technologies exhibition held at Olympia, London last week proved to be as busy as ever, appealing to a wide cross section of Learning professionals. It certainly lived up to it's reputation as the show to attend to find out what's available and current.  The range of products and services on offer was extensive with most exhibitors busy conversing with delegates and demonstrating their products. 

 

Topics: Buying software

How prepared are your delegates?

Posted by Audrey Clark on 14 January 2015

We all know that the secret of a good training session is preparation.  A professional trainer will leave nothing to chance.  The subject will be familiar, the presentation honed and the delivery unquestionable.  But what about the delegates?

Topics: Administration

Are you planning a visit to LearnTech later this month?

Posted by Audrey Clark on 13 January 2015

If you are then make sure you call into see us on stand 143 to take a look at our Course Manager training management software.  The annual Learning Technologies exhibition, held at Olympia London later this month on 28th and 29th January is a must for learning and development professionals.

 

 

 

 

Topics: Training industry