2019 has been a huge year here at accessplanit! We've promoted some fantastic team-members and hired lots of new, highly talented people into the accessplanit family, We made big improvements to our service and our processes, and have developed tons of exciting new features. We've completed charity events; we ran regular customer group training events, and so-so much more, Here's to an exciting new year ahead, with lots more on the horizon!
Read on for our round-up of 2019!
Service Improvements
We've made some big improvements to the accessplanit system this year. Our main goal has been to improve the user experience for customers using the system in 2019. Here's just a few of the improvements we've made this year:
- Kanban Boards for Opportunities & Tasks, to make organising your tasks even easier
- Products & Services
- API Feeds that allow even more flexibility for you to integrate your existing systems
- A Custom Field Builder, giving you much more flexibility over your individual business requirements
- Adyen Payment Gateway Integration
- WPM Payment Gateway Integration
- PSD2 updates, to ensure that your online payment gateways are as safe as possible.
Customer Experience in 2019
Following on with our desire to create a great customer experience this year, our Customer Experience team have been super busy helping customers get the most out of their system.
We introduced an amazing new Head of Customer Experience, Jac Jones; hosted our very popular customer event 'Everest 2019'; ran training masterclasses and a Spring series of training webinars, and hosted a customer onsite day at our office in Lancaster.
And 2020 is set to be even more jam-packed full of learning opportunities for our customers, so watch this space!
Everest Conference 2019
Our Everest 2019 event was bigger than ever, with a great day of interesting and varied speakers (click here to read our highlights). Spending a beautiful sunny day in Lancaster with our customers, excellent speakers, and some really good coffee, why can’t every day be like that?
Next year we have some big plans for Everest. We are heading out on the road, to bring Everest to our customers. We will be hosting events all over the UK, with an aim to add value to our customers by providing a more tailored event.
Staff Changes
This year we welcomed 8 amazing new members to our accessplanit family:
Stephen Helvin - Junior Developer
Margaret Brennan - Talent Manager
Jac Jones - Head of Customer Experience
Tony Capper - Head of Sales and Marketing
Patrick Duigenan - Business Development Manager
Jamie Amos - Sales Development Representative
Michaela Wilkinson - Accounts Assistant
Sean Poole - Helpdesk Advisor
And a big congratulations to the existing accessplanit family members who levelled up this year! We had 6 team members who were promoted this year:
Sarah Bickerstaffe - Help Desk to Customer Success Manager
Matt Smalley - Customer Success Manager to Customer Success Team Leader
Rachael Oldfield - Help Desk to Software Acceptance Tester
Ellen Greyling - Help Desk to Technical Support Executive
Amity Raymen-Barker - Content Writer to Marketing Executive
Hannah Churchman - Marketing Manager to Director of Operations
Soft Skills Are Important To Us
2019 has been a huge year for enhancing our employee experience. With the introduction of our new Talent Manager, Margaret. We've actively pursued staff training and improvement sessions for our team members. We've had yoga, finance and first aid sessions for the whole office; more intense first aid courses for our three onsite first-aiders; a stress recognition session with Mind Lancashire; marketing and sales training with SalesGeek, as well as our very popular 'training the trainer' sessions, to aid us in being the best we can be for our customers.
We have also continued our weekly tradition of 'Be Brilliant' sessions, where staff can take a half hour, once a week to learn, share and talk about specific areas of interest. Our most recent series of sessions have been around inspiration, where the team have been watching and discussing inspirational speakers from around the world.
It's All About The Podcast!
Podcasts have been all the rage at accessplanit this year. We not only launched our very own Everest Podcast, compiling the best tips, tricks and industry discussion from people in the training industry; we also started an employee podcast club- where we suggest, listen to and discuss various podcasts of interest to us.
A Sneak Peek at 2020
This year we released some game-changing features, including kanban boards, a custom field builder and products and services functionality. All the while we have been planning for next year – and we have big plans! We have an impressive to-do list that we cannot wait to get started on! Take a sneak peek at our Product Roadmap by clicking here.
Finally
All of this wouldn’t have been possible without our amazing customers and incredible team. A big thank you for making this year our best yet!
Here’s a graphic summing up our 2019 highlights:
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