"An excellent and engaging event."

Everest Conference, the north-west event for training professionals, was back for 2019 and was jam-packed with more content than ever to help your training business scale. 

What we did at Everest 2019

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Expert Speakers and Case Studies

Hear inspiring stories and real-life case studies that have delivered results, direct from topic and industry experts.

Advice and insights icon

Advice and Insights

Discover industry insights, actionable takeaways and trends that will take your training organisation to the next level.

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Networking Opportunities

Join like-minded learning and training professionals and business owners to develop and grow your industry connections.  

Everest 2019 Agenda

All agenda items are subject to change.

Time Title Description
12:00-17:00 1:1 customer sessions Get in touch with your Customer Success Manager if you would like to book a 1:1 session. 
14:00-15:00 Customer Forum 1: Sessional Courses Led by accessplanit, an opportunity for accessplanit customers to share both system and industry best practice. 
15:00-16:00 Customer Forum 2: Surveying and Collecting Customer Feedback Led by accessplanit, an opportunity for accessplanit customers to share both system and industry best practice. 
19:00 - 20:00 Drinks reception An informal introduction to the team and your customer community.  A great way to get to know your peers ahead of the conference! 
20:00 - late Pub crawl  Continue the evening with a tour of Lancaster's historical taverns. 
Time Title Description Room
8.30 Welcome reception & registration  Mingle with other delegates, the day's speakers and the accessplanit team over coffee.  The Gallery
09.00 Opening talk A welcome from accessplanit Managing Director, Dave Evans and outline for the day.  The Music Room
09.15 Training Industry Trends 2019 This session will share the results from accessplanit's annual Training Industry Benchmark Report. The Music Room
09.45 The Power of Customer Feedback Actionable insights and takeaways from training feedback experts, Coursecheck into how you can better utilise your delegate feedback to improve your training delivery and service. The Music Room
10.15 Break A chance to refresh and network.  The Gallery
10.30 Making Good on Your Customer Value Proposition Companies caught in the trap of high sales and low retention can find they are running, just to stand still. Guy Cookson from Hotfoot Design talks how to get your value proposition right in order to increase customer retention and achieve long term success. The Music Room
10.30 Managing Enquiries & Marketing Effectively with accessplanit A deep dive into the world of marketing through your accessplanit system. Learn new tips and tricks to effectively market to your clients using email marketing, enquiry forms and more! The Reading Room
11.00 Why We Need to Talk About Mental Health in the Workplace Tommy McIlravey from Mind will be joining us to discuss mental health in the workplace and how can we be better prepared as employers, leaders and colleagues. The Music Room
11.30 Art of Brilliance Most people don't feel as great as they could (or should) be. Kev House from Art of Brilliance will be giving us an insight into the art of positive psychology and the tools we can use to be our best selves.  The Music Room
12.15 Lunch A chance to refresh and network.  The Gallery
1.15 Using Language Insights to Improve Your Business Strategy Relative Insight has helped brands such as Sky, Dyson and John Lewis fuel sharper strategy and smarter communication, by comparing and analysing language. James will share the importance of analysing the language that your consumers are using, real-life results and actionable takeaways you can implement in your business. The Music Room
1.45 How Generations are Evolving the Workplace Gen Z. Millennials. We've all heard of them but how are they impacting how we work and how we learn? Andy Johnson from London School Online will be providing invaluable insight.  The Music Room
1.45 Building Your Perfect Dashboard with accessplanit  A practical session with the accessplanit team to understand how to build an effective Dashboard. An opportunity to develop your system into a predictive, working tool to manage your training business. The Reading Room
2.15 Break A chance to refresh and network.  The Gallery
2.30 Using Video in Learning Most people have had a bad experience with remote learning. How can we include video in our learning strategies to add value for clients and provide a more effective learning experience? Mike Adams from Zoom will be providing actionable insights to bring video to the classroom. The Music Room
2.30 Using Vouchers as a Sales Tool Find out how to utilise the Vouchers function to increase your sales! Using this advanced feature, you will be able to create, market and sell courses as bundles online. The Reading Room
3.00 Marketing Techniques You Need to Know 70% of training companies are neglecting digital lead generation tools. Digital 22 will explore how marketing is evolving and how you can increase your leads using digital marketing techniques.  The Music Room
3.30  What's new at accessplanit? Find out more about upcoming features from our Product Manager, Jenna.  The Music Room
4.00 Closing session A round-up of the day.  The Music Room
4.15 End Feel free to stick around for drinks in the bar downstairs or head home! Printroom Cafe & Bar


We'll be welcoming a range of professionals with expertise in fields including learning and development, marketing, customer experience, workplace trends and employee wellbeing to equip you with the insights to be the best you can be.


Andy Johnson

London School Online

Andy is the Director of London School Online. He is passionate about using new tech and ideas to produce bespoke training solutions and course delivery.

Joe Nixon


Joe has gained in-depth industry knowledge from 100s of training providers. He will be providing the first look at our 2019 training industry benchmark report.

Andrew Thomas

Digital 22

Andrew is responsible for ensuring that Digital 22 is at the forefront of the Inbound Marketing movement. He will be sharing his expert insights at Everest 2019.

Chris Wigglesworth


Chris is the founder of Coursecheck, helping training companies harness the power of customer feedback. Chris has first-hand experience of training company challenges.   


Kev House

Art of Brilliance

Kev specialises in training & development to make you a more positive, motivated and brilliant person. He's worked with teams including BskyB, FedEx and British Red Cross. 

Jenna Culshaw


Jenna is responsible for making sure that accessplanit's product is the best out there. Jenna will be providing an exclusive look into what's coming up on accessplanit's roadmap. 

Mike Adams

Zoom Video

Mike has unique technical and business expertise of the video collaboration industry including trends in workplace technology innovations and remote learning experiences. 


Tommy McIlravey

Mind Lancashire

Tommy will be joining us to discuss mental health in the workplace and how can we be better prepared as employers, leaders and colleagues.

James Walkerdine

Relative Insight

James is COO & Head of Insight at Relative Insight. Relative Insight helps brands fuel sharper strategy and smarter communication by comparing and analysing language.

Guy Cookson

Hotfoot Design

Guy is a director and partner at Hotfoot and focuses on helping  clients grow their businesses. He has spoken at various industry events and written for titles including the Guardian.

A city like no other…

Join us at The Storey – the central creative hub in the heart of historic Lancaster. Conveniently located just a couple of minutes’ walk from Lancaster railway station and accessplanit HQ, with Park and Ride facilities and plenty of parking available, getting here couldn’t be easier. Find our accommodation suggestions here.

Everest 2019 Highlights

Last year, we welcomed speakers including Digital 22, CourseCheck and London School Online. Check out the highlights from the day here.

Access 2019 Resources