accessplanit Chosen As Winners In HSBC Customer Service Award
The finals of the E3 Business Awards were held on Friday 3rd June at the Macron Stadium in Bolton. The Awards cover the whole of the North West so there was a whole host of competition in the HSBC Customer Service Award category. We are delighted to have been chosen as the winners which continues to cement our dedication to customer service throughout the organisation.
The E3 Business Awards were launched in 2013 to recognise and reward business excellence in the North West, particularly on the part of organisations that have shown a real investment in Enterprise, Education and Employment. This year across all award categories, the number of entries broke the previous years' records.
The criteria for the Customer Service Award category included being able to demonstrate a company-wide customer service commitment, an excellent customer service policy and examples of good customer care.
The nominations were judged by an independent panel of entrepreneurs, academics and business support professionals. Nominees were first assessed on the basis of written submissions and the shortlisted candidates were then interviewed face-to-face by the judging panel.
Mubarak Chati, MD of 1 Events Media, which hosts the E3 Awards said of the finalist process: "Given the number and the high standard of entries, we certainly gave the Nominations Panel a difficult job. They have risen to the challenge, though, and their final selections represent the very best of the whole North West region. For accessplanit to have been named as a finalist for 2016 is an achievement of which it should be very proud." Read more about our award application here.
As a software house providing systems to manage our customer's end to end training operations, we understand the importance of providing on-going service and support. It is crucial for us that our customers are supported throughout their lifetime with us which is why they are appointed a dedicated Implementation Manager to facilitate system implementation and a Customer Success Manager and Support Helpdesk team for ongoing support.
Our ongoing services include unlimited technical support, free webinars, business review and optimisation sessions, best practice guides, training events and an online help guide. This ensures that customers feel continually supported while using our training management software and most importantly that they gain maximum ROI.
Dave Evans, MD at accessplanit said of the success: “Our entry to win the award covered all the work everyone does across all areas of the business, not only customer facing roles but also the work done to continually improve our software.”
“A huge well done to the entire accessplanit team, this is an award that celebrates all the hard work we continue to put in.”
Following the awards Mubarak Chati said: “accessplanit should be very proud of itself. In 2016, the E3 Business Awards attracted the highest number of entries - and probably the highest calibre of entries - that our judges had ever seen. Winning against such impressive competition really means something.
“As the host of the Awards, we were left in no doubt that the North West is home to some huge talent. Companies, social enterprises and individual entrepreneurs are doing great things for the region's economy, its people and its communities. accessplanit is a great example of that and I’m delighted that the Awards are helping it to achieve the recognition it deserves.”
To find out more about our commitment to customer success, check out Our Proven Process.