The accessplanit solution
No-hassle course booking and payment around the clock with automated communications ensures customers are in control and have all of the information that they need. The CRM module allows for effective customer journey tracking, to help increase their satisfaction and enhance the service provided.
"Our customers are happier, our team's happier, I feel like everyone's happier."
Customers enhance their customers' journey by:
- Using automated communications to ensure customers have all of the information that they need
- Offering course suggestions based on customer history
- Utilising 360 evaluation feedback to constantly improve course offerings
- Providing a user portal where delegates can manage and book training, complete eLearning, fill out evaluations and much more