Technology moves so fast, and the same is true for the development of software applications. Any training management software company worth its salt will be undertaking version updates and rolling these out across their client base. But, wouldn’t it be useful to have someone there, at every upgrade, showing you how to maximise use and optimise the system to get a greater financial return.
It goes without saying that in order to fully exploit the benefits of training management software, or a new course booking system, administration team and trainers will need support and guidance.A new system is a big investment, allowing businesses to facilitate online booking for courses; efficiently manage complex training portfolio including resources, whilst enabling reporting on all aspects of the business.
For many training companies, taking the first step towards automating processes is a huge leap of faith, but to save any time or money there needs to be a full understanding of the software. Sophisticated software will quickly become a burden if the person using it has no idea how to use it properly.
These are THREE ways in which trainers and administrators need to be supported in order to get the most out of training management software. These are the MUST HAVES:
Must have: Rapid response from experts
When a trainer is integrating new software, from course booking to eLearning, they will need rapid access to experts so that they can iron out any niggles or address technical hitches before they become disruptive to their running of their day-to-day business.
Don’t get left in the lurch with the new software, ensure that your supplier is on hand to give you all the advice and support you need.Must have: Call centre support
Call us old fashioned in such an online world, but we believe the best way to solve a problem is to pick up the phone and speak to someone.Choose a supplier you can contact during office hours and be confident you will speak to a UK-based helpdesk. Ask how well trained staff are. Are they technically qualified? Do they have customer references?
Must have: Access to webinars
Ask how often the course management system provider offers free software support? This will likely be in the form of webinars.This should be an on-going programme and part of a customer success plan where you will learn how to get the most out of your system to cut administration costs and improve the efficiency of your business.
Get in touch, I would be happy to give you an overview of the system.
Other articles you might find interesting include:
Training Management Software Demo: Questions You Should Ask