CRM – Maximise sales opportunities by capturing all incoming enquiries and opportunities and linking to customers, sales staff, courses or course dates. Manage the sales pipeline, produce forecasts and reports and track all customer communications including emails, phone calls and meetings. Link tasks and reminder for follow up action through Outlook integration.
Communication – Automated personalised customer communication with reminders, notifications and confirmation.
Email Marketing – Create engaging email using customised templates for campaign messaging and branding. Import existing mailing lists or filter data from previous courses. Emails can be scheduled and system contains analytics.
SMS - Use SMS for course confirmation and reminders or for updates, alerts and announcements.
Evaluation/Surveys – Create customised branded feedback forms for pre, post course or trainer on-line evaluation. Surveys can be automatically issued with follow up reminders. Results can be filtered to produce powerful reports.
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