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accessplanit blog

Providing the tools you need to get the very best out of your training business

How Not To Buy An LMS You Can't Stand [Buyer Insight]

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We recently conducted some research to find out a bit more about the journey buyers take when looking for new business software. We explored the initial triggers for change along with some of the key influences of the decision and people involved in the process. This research provided valuable insight into some of the steps that are taken when businesses are looking for a new system. We thought we would share some of this insight to help existing businesses who are currently going through this process not to buy an awful LMS.

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Using Training Management Software To Improve Customer Service

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Customer service is important. It is particularly important in the training industry, in order to improve the delegate experience and protect customer retention. It costs five times as much to attract a new customer, than to keep an existing one (despite this, 44% of companies have a greater focus on customer acquisition). Therefore, it makes sense to perfect your customer service strategy. But how?

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The Ultimate Software Debate: To Build Or To Buy

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One of the biggest dilemmas when looking for a new piece of business software is whether to build or buy your new system. And, without sound advice it can be an extremely difficult decision to make. Both options have pros and cons, but it is crucial that your ultimate choice is not solely driven by cost. We have explored these options in detail to help you make the right decision for your business. 

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How Does The Updated SRA Competence Statement Affect Your Practice?

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In April 2015, the Solicitors Regulation Authority (SRA) made the decision to update the Competence Statement to ensure that all solicitors remain competent to practice and undertake continuous professional development. As a result, from the 1st November 2016, all solicitors or registered European Lawyers (RELs) must keep a record of all training that they undertake for a period of at least 6 years.

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Moments Of Truth: Bouncing Back From Service Failure

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Service failure is an unspoken topic throughout many businesses as it can be difficult to admit when we fail to meet customer expectations. Receiving criticism can be brutal but it is crucial to make the most of that feedback to make improvements and prevent future dissatisfaction. For training companies, it can be challenging to measure and assess course delivery accurately. And, when you do receive meaningful feedback it can be equally as difficult to know the most effective way to handle it. 

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