How Not To Buy An LMS You Can't Stand [Buyer Insight]
We recently conducted some research to find out a bit more about the journey buyers take when looking for new business software. We explored the initial triggers for change along with some of the key influences of the decision and people involved in the process. This research provided valuable insight into some of the steps that are taken when businesses are looking for a new system. We thought we would share some of this insight to help existing businesses who are currently going through this process not to buy an awful LMS.
Read moreUsing Training Management Software To Improve Customer Service
Customer service is important. It is particularly important in the training industry, in order to improve the delegate experience and protect customer retention. It costs five times as much to attract a new customer, than to keep an existing one (despite this, 44% of companies have a greater focus on customer acquisition). Therefore, it makes sense to perfect your customer service strategy. But how?
Read moreThe Ultimate Software Debate: To Build Or To Buy
One of the biggest dilemmas when looking for a new piece of business software is whether to build or buy your new system. And, without sound advice it can be an extremely difficult decision to make. Both options have pros and cons, but it is crucial that your ultimate choice is not solely driven by cost. We have explored these options in detail to help you make the right decision for your business.
Read moreMoments Of Truth: Bouncing Back From Service Failure
Service failure is an unspoken topic throughout many businesses as it can be difficult to admit when we fail to meet customer expectations. Receiving criticism can be brutal but it is crucial to make the most of that feedback to make improvements and prevent future dissatisfaction. For training companies, it can be challenging to measure and assess course delivery accurately. And, when you do receive meaningful feedback it can be equally as difficult to know the most effective way to handle it.
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