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accessplanit blog

Providing the tools you need to get the very best out of your training business

Industry Trend: Increasing Demand For Training In UK Rail

/ posted in Training Industry / 0 Comments

When was the last time you boarded a train? This morning? Last week? Maybe you hardly ever use the National Rail Service. According to the Office of Rail and Road (ORR) approximately 1.6 billion train journeys have been recorded in the last 12 months. This equates to just under half a million passengers a day! Despite our frequent use of the railway, many of us rarely consider the people and processes behind this industry who support the service on a day-to-day basis.

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Why You Should Map Your Customer Journey

/ posted in Customer Service / 0 Comments

I recently came across an interesting post on inbound.org that looked at the different ways that companies map their customer journeys. It showed that many organisations had defined customer personas in place and were aware of their customer journeys but they didn’t know how to use this information to form a strategy. So, how can you map your customer journey and execute it to see real changes in the way that customers interact with your organisation? 

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What Is A Bug And How Does It Get Into Software?

/ posted in Buying Software / 0 Comments

As some of you may be aware (especially parents) today is National Bug Busting Day. The event aims to promote awareness of community hygiene specifically for children and schools. So why on earth is a training management software house interested in such an event? OK, it’s not the kind of bug busting that we usually face but we thought it was a good opportunity to explore the kind of software bugs that we deal with and how we aim to minimise their effects to provide the best service for our customers.

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Here Is A Method That Is Helping Delta KN Improve eLearning Delivery

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A training management system is a flexible, resourceful piece of software and can be used for several purposes in order to meet business challenges and objectives. This might include ­managing internal and external events, marketing communications, compliance or even eLearning programs. This series focuses on the different ways a TMS has assisted a range of companies with this blog post focusing on how training administration software has added value to Delta KN's global eLearning programs.

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accessplanit Chosen As Winners In HSBC Customer Service Award

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The finals of the E3 Business Awards were held on Friday 3rd June at the Macron Stadium in Bolton. The Awards cover the whole of the North West so there was a whole host of competition in the HSBC Customer Service Award category. We are delighted to have been chosen as the winners which continues to cement our dedication to customer service throughout the organisation. 

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