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accessplanit blog

Providing the tools you need to get the very best out of your training business

Helpdesk Assistant Wins Apprentice Of The Year Award!

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On Thursday 12th March our first Helpdesk Apprentice, Jamie-Lee Butterworth scooped two awards at the LMC 2015 Apprentice Celebration Awards; Apprentice of the Year and Most Dedicated Apprentice. The reason that we put Jamie forward for the awards is that he is an asset to the business, regularly receiving excellent feedback from staff and customers alike. He has made such an impact that we hired our second Helpdesk Apprentice 5 months ago. 

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Why Are Customer Success Managers So Important?

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At accessplanit, Customer Success is part of our DNA and central to our ethos.  It shapes every interaction that we have with our customers and is the cornerstone of our business growth.  And because we live and breathe it, it’s easy to forget that for some the idea of Customer Success is quite novel and for others it’s merely lip service with no substance! Let me explain.

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Why Standardisation Is Key For Business Quality

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In this day and age, quality is the one. The one that all companies want to be, the one that businesses look for when selecting partners and suppliers and the one that consumers crave when they are choosing a product or service.   

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