Is My Online Booking System Benefiting My Customers?
As recently as a couple of years ago the ability for your customers to book training courses online was viewed as a nice-to-have, but in 2015 this facility is now an essential. More than this though, as consumers have become more and more familiar with other areas of online shopping they now expect a smooth, intuitive booking and payment process. Whether you currently offer online course booking or it is an area you are looking to go into there are 6 key questions that you should be asking yourself.Read more
Helpdesk Assistant Wins Apprentice Of The Year Award!
On Thursday 12th March our first Helpdesk Apprentice, Jamie-Lee Butterworth scooped two awards at the LMC 2015 Apprentice Celebration Awards; Apprentice of the Year and Most Dedicated Apprentice. The reason that we put Jamie forward for the awards is that he is an asset to the business, regularly receiving excellent feedback from staff and customers alike. He has made such an impact that we hired our second Helpdesk Apprentice 5 months ago.Read more
Why Are Customer Success Managers So Important?
At accessplanit, Customer Success is part of our DNA and central to our ethos. It shapes every interaction that we have with our customers and is the cornerstone of our business growth. And because we live and breathe it, it’s easy to forget that for some the idea of Customer Success is quite novel and for others it’s merely lip service with no substance! Let me explain.Read more
Why Standardisation Is Key For Business Quality
In this day and age, quality is the one. The one that all companies want to be, the one that businesses look for when selecting partners and suppliers and the one that consumers crave when they are choosing a product or service.Read more