Could you be our new Help Desk Advisor?

Full-time | £18K | Lancaster

Established in 2001, accessplanit provide training management software to businesses that deliver training, allowing them to take a fully integrated approach to every aspect of their business.

We are small, successful and growing SaaS company who believe in the developing our people. Due to the internal promotion from the Help Desk to the Development Team, we are now looking to recruit a Help Desk Advisor.

 

The Role

Working as part of a small team, the Help Desk Advisor is the first point of contact for our customers if they have a technical problem with the system.

Working through a ‘ticketing system’ it is the responsibility of the Help Desk Advisor to resolve the issue the customer is having with the system and get back to them with a solution within given time frames.

Although only a small part of the position, the role also acts as receptionist for the Company and as such requires the Help Desk Advisor to provide a professional and friendly service, directing calls to the appropriate person and to provide a warm welcome to external visitors meeting at the office.

The hours of work are Monday to Friday 9am to 5pm.  However, as we have recently entered the American market, for one day per week you will be required to work 12 noon to 8pm to support any American queries. This will not be a Friday.

 

The Ideal Candidate

In addition to the skills highlighted below we only recruit people who believe they can make a difference, who are self-driven, tenacious and passionate about what they do. They must have a genuine enthusiasm for providing an exceptional technical service.

To be considered for the role of Help Desk Advisor’s role candidates must have:

  • Outstanding verbal and written communication and listening skills
  • Have had experience in a customer facing role with a confident telephone manner
  • Good time management with strong organisational skills.
  • Enjoy problem solving
  • Have an interest in computer software

 

Salary

£18K per annum 

 

Benefits Package

We offer a great working environment in a new purpose-built office situated in Lancaster City centre.

We are passionate about providing opportunities to learn and develop, including guaranteed learning hours per month.

In addition, we offer

  • 25 days holiday (plus bank holidays)
  • Healthcare, following a successful probationary period
  • Company Profit Bonus Share Scheme
  • Pension

 

About accessplanit

This is a Company where you are encouraged to take ownership and use your initiative, with the freedom and autonomy to help take the business forward and be very much part of its success. 

We are a close-knit team who operate in an honest and open environment. We employ enthusiastic individuals and encourage them to continually develop by offering opportunities to innovate and grow. 

If you would like further information about accessplanit please visit our website on www.accessplanit.com

 

About Lancaster

Close to the Lakes, the Coast and the Yorkshire Dales, yet minutes from M6 Motorway and national rail links, Lancaster is a vibrant city situated in the heart of the North of England.

Taking into account affordability of housing, jobs, business, wellbeing, culture and family life, Lancaster beat off stiff competition from hundreds of other UK areas to come ninth in the ‘Best Places to live in UK’ 2017

 

5 Great Things about living in Lancaster:

  • Property is excellent value for money.
  • Choice of modern riverside accommodation and sandstone terraces.
  • Strong arts and pub culture.
  • Great schools.
  • Close to M6 motorway and Virgin West Coast Line. 

 

Interested? Send an email to talent@accessplanit.com with your details & CV!

Why join accessplanit?

We want you to succeed

At accessplanit, each member of the team is empowered to learn and develop themselves from formal qualifications, lunch and learn sessions, book clubs and internal coaching.

A range of benefits

We offer a range of benefits including 25 days holiday (plus bank holidays), pension scheme, an annual profit sharing bonus, healthcare cash plan & frequent social events.

We provide market leading solutions

Our software is used by over 1 million training professionals worldwide. We don't just come to work to get paid, we're excited to be part of a product that we can be proud of. Want to get involved? Email talent@accessplanit.com

We believe in transparency and support

Our culture allows the freedom of creativity, autonomy and responsibility. If you're looking for a place where your opinion matters with the support to reach your goals, accessplanit is the place for you.

The Role

Working as part of a small team, the Help Desk Advisor is the first point of contact for our customers if they have a technical problem with the system.

Working through a ‘ticketing system’ it is the responsibility of the Help Desk Advisor to resolve the issue the customer is having with the system and get back to them with a solution within given timeframes.

Although only a small part of the position, the role also acts as receptionist for the Company and as such requires the Help Desk Advisor to provide a professional and friendly service, directing calls to the appropriate person and to provide a warm welcome to external visitors meeting at the office.

The hours of work are Monday to Friday 9am to 5pm.  However, as we have recently entered the American market, for one day per week you will be required to work 12 noon to 8pm to support any American queries. This will not be a Friday.

Does this sound like you? To apply simply send an email to talent@accessplanit.com with your details and a copy of your CV!

Who We Are

We’re an innovative software house delivering intelligent, adaptable and powerful learning and training management systems that make training businesses even better. And we think that’s pretty great.

Find out more

Our Core Values

Learn and Improve

We are curious, open minded and enjoy seeking ways to learn and improve, have a thirst for knowledge and are passionate about being the best we can be.

Own It

We get things done, whatever it takes, we take pride in our work, we have a can-do attitude and we take responsibility for our actions, results and mistakes.

Never Give Up

We don’t want an easy ride, we stay calm and level headed, we don’t get down when we hit a set back and we succeed because we keep trying.

No Arseholes

We are team players, we're humble, there’s no ego, no attitude, we care about our colleagues and our product and we're passionate about helping our customers.

Our Core Values

Meeting the needs of a wide variety of clients is what makes our job even more exciting! Learn more about who you could be working with...

Customer case study video: Improve and expand your training business

How accessplanit customers have improved, grown and expanded their training businesses 

"Without a system like accessplanit we would not be able to run profitably." 

Listen to accessplanit customers talk about how they have removed chaos, standardised their processes and got their entire business rowing in the same direction.

Find out more

Customer case study video: Wow your customers

How accessplanit allows customers to provide a service that sets them apart with tools designed to delight, retain and expand their customer base

"The customer journey is much better now." 

Listen to how accessplanit customers delight, retain and expand their customer base using accessplanit training management software.

Find out more

Customer case study video: Centralise your training operations

How accessplanit customers can see their entire training operations at a glance and ensure nothing falls through the cracks

"Having everything in one place has just made life easier for us." 

Listen to how accessplanit customers ensure that nothing falls through the cracks by managing their entire training business or department on one central system.

Find out more

Customer case study video: Automate the boring stuff

How accessplanit customers have cut their admin time to make time for managing what matters 

"The time we've saved in various things being automated allows us to focus on different parts of the business." 

Listen to how accessplanit customers have cut their time spent on training admin to make time for managing what matters most to their businesses. 

Find out more
Read our Case Studies

 

"The best thing about working at accessplanit though is the same thing is has always been, the people, accessplanit have a habit of hiring great individuals who are a pleasure to be around. I'm lucky to work here :)"

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