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 Providing quality customer service using touch points

Learn how in 30 minute webinar!

Join webinar at 11.30 am (BST) on Thursday 25th August

Within any industry customer service is key. But in industries such as events and training where the customer journey lasts much longer than one transaction getting it right is essential for both receiving repeat custom but also recommendations for new business.

In the second part of our webinar series, we explore the importance of customer service. Previously, we looked at touchpoints right up until the training session. But the relationship with your customers does not end there. This webinar looks at how to ensure customer satisfaction even after course delivery including post-evaluation forms and follow up emails to maintain relationships.

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In this webinar, Phil will look at various different methods to provide your course delegates with a memorable customer experience that will make it impossible for them not to come back.

What will you learn in this webinar?

  • How to identify all key customer touch points 
  • Real life good vs bad customer service examples 
  • How to follow up with customers after course delivery
  • Ways to keep customers engaged and maintain relationships

Who should sign up?

Training professionals who are interested in improving the customer service throughout their training business. 

To confirm your place please complete the booking form and full details will be sent direct to your inbox.