A regional safeguarding children partnership delivers multi-agency safeguarding training to professionals across a large local authority area. Their work ensures that every organisation involved in protecting children – from health and education to police and social care – is aligned, informed and confident in its responsibilities.
Each year, the partnership delivers more than 70 courses to around 1,500 delegates. With such a broad and varied programme, managing bookings, certificates, reporting and communication used to be a challenge. Today, accessplanit brings everything together in one central system, helping the team reduce admin, improve oversight and create a smoother experience for every learner.
We spoke to the partnership’s Learning and Development Manager to learn more.
The safeguarding partnership brings together key agencies including the local authority, NHS, police and voluntary organisations to oversee child safeguarding across the borough.
Their role extends well beyond training. The partnership analyses safeguarding trends, leads on learning from serious incidents, and supports continuous improvement across all organisations working with children and families. Training is a critical part of that work.
“Our job is to make sure people are doing the right things, in the right way, at the right time. That means giving professionals the knowledge and confidence they need to recognise and respond to safeguarding concerns.”
The partnership’s training programme includes:
Core safeguarding training aligned with statutory guidance
Refresher training to maintain professional competence
Specialist courses covering areas such as domestic abuse, neglect, exploitation and child abuse
Lunch and learns and briefings sharing learning from local and national reviews
Multi-agency events and conferences
“No two days are ever the same. It’s a fast-paced, varied environment and we love what we do.”
Safeguarding training brings together professionals from multiple agencies, each with their own systems, processes and reporting requirements. Managing that complexity while maintaining high standards of governance and compliance requires a reliable, centralised approach.
The partnership needed a way to coordinate training for hundreds of learners, reduce manual administration, and make it easy for both internal and external delegates to access and complete training.
“When I came into the role, accessplanit was already in place, and I remember thinking how glad I was. I’d done this role years ago using spreadsheets and manual tracking, and it was incredibly time-consuming. Having everything in one system is a huge advantage.”
Without a central platform, managing registrations, attendance, certificates and reporting would have required constant manual updates. The team now operate with a connected system that removes that complexity, allowing them to focus on learning quality rather than admin.
accessplanit sits at the centre of the partnership’s training operation. The team use it to manage course setup, bookings, communications, registers, certificates, surveys and reporting.
Course templates are used to manage recurring sessions, making it quick to add new dates and replicate proven course structures. Pre-configured communications, surveys and certificates ensure consistency across the programme while saving significant setup time.
“The ability to create templates, add new dates and have everything populate automatically saves us so much time. It means we can focus on improving the learning itself rather than chasing paperwork.”
Through the learner portal, delegates can browse upcoming courses, book their place and manage their own learning records. This has replaced manual registrations and reduced email back-and-forth.
“The booking process is simple and intuitive. Delegates can sign up, access course details and download certificates themselves. It’s much more efficient for everyone.”
Access controls and approvals allow the team to manage demand and ensure appropriate multi-agency representation on key courses.
Automated workflows manage routine communications, including booking confirmations, reminders and joining instructions. Trainers receive delegate lists in advance, helping them tailor sessions to the audience attending.
“The automation makes such a difference. I get reminders and a delegate list before each session so I can plan around who’s attending and tailor the content to their roles and experience.”
Post-course surveys and certificates are also issued automatically, ensuring consistent follow-up without manual effort.
Clear data visibility is essential in safeguarding environments. accessplanit enables the team to instantly report on attendance, non-attendance, cancellations and engagement by agency.
“Data drives everything we do. I can filter by date range, course or agency and get exactly what I need for reporting. What used to take hours now takes minutes.”
These insights support governance, compliance and continuous improvement, helping the partnership identify trends and target follow-up activity where needed.
“We deliver training to thousands of professionals each year. Having enrolments, attendance, certificates and feedback all in one place has completely changed how we manage the programme.”
Since using accessplanit, the partnership has gained full visibility of its training operation and reduced the administrative burden across the team. Manual processes have been replaced with automation, freeing up time for course development, trainer support and learner outcomes.
“accessplanit has given us time back. Templates, automation and reporting allow us to run the programme efficiently without constantly chasing data.”
Reporting accuracy has improved significantly. Quarterly and annual reports that previously took days to compile can now be produced quickly and confidently.
“Data is critical in safeguarding. Being able to pull detailed attendance and feedback reports instantly has changed how we evidence our work.”
The benefits extend beyond efficiency. Delegates experience a smoother, more professional booking journey, and trainers feel better prepared ahead of each session.
Key outcomes include:
Reduced administration through automation and reusable templates
Improved learner experience with self-service booking and instant communications
Better trainer preparation through automated delegate information
Faster, more reliable reporting for governance and compliance
A consistent training experience across the entire programme
“Everything is automated, accurate and easy to access. It’s made our whole process smoother.”
The team describe accessplanit’s support as responsive, clear and genuinely collaborative. Queries are resolved quickly, with explanations that build confidence rather than add complexity.
“The support team are patient, knowledgeable and explain things in a way that makes sense. That makes a real difference.”
Alongside day-to-day support, the partnership benefits from ongoing guidance on improving workflows and making better use of automation as their programme evolves.
“The people behind the software really matter. You can tell they care about outcomes and want us to succeed. That reassurance is invaluable.”
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