Technology moves so fast, and the same is true for the development of software applications. Any training management software company worth its salt will be undertaking version updates and rolling these out across their client base. But, wouldn’t it be useful to have someone there, at every upgrade, showing you how to maximise use and optimise the system to get a greater financial return.
It goes without saying that in order to fully exploit the benefits of training management software, or a new course booking system, administration team and trainers will need support and guidance.When a trainer is integrating new software, from course booking to eLearning, they will need rapid access to experts so that they can iron out any niggles or address technical hitches before they become disruptive to their running of their day-to-day business.
Don’t get left in the lurch with the new software, ensure that your supplier is on hand to give you all the advice and support you need.Choose a supplier you can contact during office hours and be confident you will speak to a UK-based helpdesk. Ask how well trained staff are. Are they technically qualified? Do they have customer references?
This should be an on-going programme and part of a customer success plan where you will learn how to get the most out of your system to cut administration costs and improve the efficiency of your business.
Get in touch, I would be happy to give you an overview of the system.
Other articles you might find interesting include:
Training Management Software Demo: Questions You Should Ask
Can Training Management Systems Increase Training Quality?
Do I Need A New Training Management System?