Could you be our Software Trainer?

Full-time | £25K | Remote / Lancaster

This is a job for someone who loves training. Training workshops and webinars are your bread and butter and what gets you up in the morning with a smile! It is not for someone who sees training as a side line to software implementation or just part of your role. You need to be passionate about teaching people how to use application software, and you get a thrill from developing training content and materials, running training workshops and delivering effective webinars, and watching your customers learn and develop their knowledge and skills, to enable them to better utilise their software and build their businesses.

The Company

Established in 2001, accessplanit is an innovative software house that provides clever, cutting-edge software for training companies and departments. We know and understand the training industry and we help training providers get more organised, helping them achieve better results. We are committed to service excellence in all that we do.

As a small, successful, and growing SaaS company, despite the economic challenges of 2020, we are looking to recruit a Software Trainer to support our new customers to transition from their current software to the accessplanit platform.

The Role

As part of the Customer Experience team dedicated to supporting our customers throughout their journey with accessplanit, the Software Trainer will be the champion of customer education.

The primary objective of the Trainer role is to ensure that customers are fully trained on the system in order to maximise customer product adoption and minimise the amount of technical support required to achieve business results.

Specific Duties Include:

  • To conduct training as part of the implementation process to support successful customer onboarding and product adoption.
  • To continually develop and refine training content and materials including module specific training, role specific training, on-demand resources, and chargeable training masterclasses.
  • Deliver engaging and objective-focused webinar and face-to-face training to new and current customers, who maybe technical and non-technical.
  • Tests and monitors absorption of training by customers and takes remedial action to ensure learning has taken place
  • Record all training activity in the customer relationship management system

This role will include some travel to customer locations within the UK.

The Ideal Candidate

You are organised, confident and engaging with your audience, and can deliver high quality software training sessions to mixed groups of people, technical and non-technical. Above all, you're passionate about being a trainer and driven to ensuring your customers are satisfied, happy and enthusiastic about using the software.


To be considered for the role of Software Trainer candidates must have:

- 2 year’s experience of software training with a minimum of 3 full training implementations -

-Demonstrable classroom and webinar training skills -

- Demonstrable skills in remote presentation platforms e.g. Zoom & Teams -

- Ability to develop training material in line with customer needs -

- Experience of managing a number of different stakeholders within a training environment -

- Planning, organising and prioritisation skills -

- Excellent communications skills written/ oral -

- Resilient and resourceful -

Benefits Package

We offer a great working environment in a new, purpose-built office situated in Lancaster City centre, plus opportunities for remote working.

We are passionate about providing opportunities to learn and develop, including guaranteed learning hours per month.

In addition, we offer:

- 25 days holiday (plus bank holidays) -
- Health cashback plan, following a successful probationary period -
- Company profit bonus share scheme -
- Pension -
- Employee Assistance Programme -

Pandemic Information

During this current period of lockdown, this position will be recruited on the basis of remote working, however when restrictions are lifted some office attendance is required.

About accessplanit

This is a Company where you are encouraged to take ownership and use your initiative, with the freedom and autonomy to help take the business forward and be very much part of its success.

Why join accessplanit?

We want you to succeed

At accessplanit, each member of the team is empowered to learn and develop themselves from formal qualifications, lunch and learn sessions, book clubs and internal coaching.

A range of benefits

We offer a range of benefits including 25 days holiday (plus bank holidays), pension scheme, an annual profit sharing bonus, healthcare cash plan & frequent social events.

We provide market leading solutions

Our software is used by over 1 million training professionals worldwide. We don't just come to work to get paid, we're excited to be part of a product that we can be proud of. Want to get involved? Email talent@accessplanit.com

We believe in transparency and support

Our culture allows the freedom of creativity, autonomy and responsibility. If you're looking for a place where your opinion matters with the support to reach your goals, accessplanit is the place for you.

The Successful Applicant

To be considered for the role of Software Trainer candidates must have:

  • 2 year’s experience of software training with a minimum of 3 full training implementations
  • Demonstrable classroom and webinar training skills
  • Demonstrable skills in remote presentation platforms e.g. Zoom & Teams
  • Ability to develop training material in line with customer needs
  • Experience of managing a number of different stakeholders within a training environment
  • Planning, organising and prioritisation skills
  • Excellent communications skills written/ oral
  • Resilience and resourcefulness

Does this sound like you? To apply simply send an email to talent@accessplanit.com with your details and a copy of your CV!

Who We Are

We’re an innovative software house delivering intelligent, adaptable and powerful learning and training management systems that make training businesses even better. And we think that’s pretty great.

Find out more

Our Core Values

Learn and Improve

We are curious, open minded and enjoy seeking ways to learn and improve, have a thirst for knowledge and are passionate about being the best we can be.

Own It

We get things done, whatever it takes, we take pride in our work, we have a can-do attitude and we take responsibility for our actions, results and mistakes.

Never Give Up

We don’t want an easy ride, we stay calm and level headed, we don’t get down when we hit a set back and we succeed because we keep trying.

No Arseholes

We are team players, we're humble, there’s no ego, no attitude, we care about our colleagues and our product and we're passionate about helping our customers.

Our Core Values

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"The best thing about working at accessplanit though is the same thing is has always been, the people, accessplanit have a habit of hiring great individuals who are a pleasure to be around. I'm lucky to work here :)"

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