Established in 2001, accessplanit provide training management software to businesses that deliver training, allowing them to take a fully integrated approach to every aspect of their business.
We are small, successful and growing SaaS company who believe in the developing our people.
The Role
Working as part of a small team, the Help Desk Advisor is the first point of contact for our customers if they have a technical problem with the system.
Working through a ‘ticketing system’ it is the responsibility of the Help Desk Advisor to resolve the issue the customer is having with the system and get back to them with a solution within given timeframes.
Although only a small part of the position, the role also acts as receptionist for the Company and as such requires the Help Desk Advisor to provide a professional and friendly service, directing calls to the appropriate person and to provide a warm welcome to external visitors meeting at the office.
The hours of work are Monday to Friday 9am to 5pm. However, as we have recently entered the American market, for one day per week you will be required to work 12 noon to 8pm to support any American queries. This will not be a Friday.
The Ideal Candidate
In addition to the skills highlighted below we only recruit people who believe they can make a difference, who are self-driven, tenacious and passionate about what they do. They must have a genuine enthusiasm for providing an exceptional technical service.
To be considered for the role of Help Desk Advisor’s role candidates must have:
- Demonstrable IT skills
- Outstanding verbal and written communication and listening skills
- Have had experience in a customer facing role with a confident telephone manner
- Good time management with strong organisational skills.
- Enjoy problem solving
Benefits Package:
This is a Company where you are encouraged to take ownership and use your initiative, with the freedom and autonomy to help take the business forward and be very much part of its success.
We are a close-knit team who operate in an honest and open environment. We employ enthusiastic individuals and encourage them to continually develop by offering opportunities to innovate and grow. Other benefits include:
- Great working environment
- New purpose-built office situated in Lancaster City centre
- 25 days holiday (plus bank holidays)
- Healthcare, following a successful probationary period
- Company Profit Bonus Share Scheme
- Ongoing learning and development opportunities
- Pension
About Lancaster:
Close to the Lakes, the Coast and the Yorkshire Dales, yet minutes from M6 Motorway and national rail links, Lancaster is a vibrant city situated in the heart of the North of England. Taking into account affordability of housing, jobs, business, wellbeing, culture and family life, Lancaster beat off stiff competition from hundreds of other UK areas to come ninth in the ‘Best Places to live in UK’ 2017
5 Great Things about living in Lancaster:
- Property is excellent value for money
- Choice of modern riverside accommodation and sandstone terraces
- Strong arts and pub culture
- Great schools
- Close to M6 motorway and Virgin West Coast Line
- Interested? Send an email to talent@accessplanit.com with your details & CV!
Why join accessplanit?
We want you to succeed
At accessplanit, each member of the team is empowered to learn and develop themselves from formal qualifications, lunch and learn sessions, book clubs and internal coaching.A range of benefits
We offer a range of benefits including 25 days holiday (plus bank holidays), pension scheme, an annual profit sharing bonus, healthcare cash plan & frequent social events.We provide market leading solutions
Our software is used by over 1 million training professionals worldwide. We don't just come to work to get paid, we're excited to be part of a product that we can be proud of. Want to get involved? Email talent@accessplanit.comWe believe in transparency and support
Our culture allows the freedom of creativity, autonomy and responsibility. If you're looking for a place where your opinion matters with the support to reach your goals, accessplanit is the place for you.To be considered for the role of Help Desk Advisor’s role candidates must have:
- Demonstrable IT skills
- Outstanding verbal and written communication and listening skills
- Have had experience in a customer facing role with a confident telephone manner
- Good time management with strong organisational skills.
- Enjoy problem solving
Does this sound like you? To apply simply send an email to talent@accessplanit.comwith your details and a copy of your CV!
Who We Are
We’re an innovative software house delivering intelligent, adaptable and powerful learning and training management systems that make training businesses even better. And we think that’s pretty great.
Find out moreOur Core Values
Learn and Improve
We are curious, open minded and enjoy seeking ways to learn and improve, have a thirst for knowledge and are passionate about being the best we can be.
Own It
We get things done, whatever it takes, we take pride in our work, we have a can-do attitude and we take responsibility for our actions, results and mistakes.Never Give Up
We don’t want an easy ride, we stay calm and level headed, we don’t get down when we hit a set back and we succeed because we keep trying.
No Arseholes
We are team players, we're humble, there’s no ego, no attitude, we care about our colleagues and our product and we're passionate about helping our customers.Our Core Values
Meeting the needs of a wide variety of clients is what makes our job even more exciting! Learn more about who you could be working with...Apply now
"The best thing about working at accessplanit though is the same thing is has always been, the people, accessplanit have a habit of hiring great individuals who are a pleasure to be around. I'm lucky to work here :)"