Driving Success

Don't just implement a system - drive it to maximise value!

We want you to succeed.  We love it when our customers streamline administration, automate processes and save valuable time.  It's really satisfying for all of us. You're not just buying a system from accessplanit, you're buying the expertise and support of our enthusiastic team
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Get it right first time. Our project management supports you to:-
• Understand your current processes
• Identify your current pains
• Identify key aspects of your processes and map the process flow
• Identify areas where efficiencies can be made
• Define and prioritise your objectives
• Define and agree implentation goals and project timelines 


We work to meet your goals, building the right system for your business by:-  
• Creating branded test and live systems
• Scheduling any bespoke developments
• Determining data to import
• Advising on relevant reports
• Access to online Help Guide with step by step videos
• Conducting webinar training sessions throughout the build period
• Undertaking user acceptance testing (UAT)



Trained and confident you're ready to go:-
• Post build training is completed
• Your fully configured system is moved into a live environment
• Project implementation closes with handover to your dedicated Customer Success Manager 


But this is only the start of your journey with us, support continues with:-
• On-boarding period with dedicated Customer Success Manager
• Objectives review and personalised roadmap
• Agreed schedule of on-boarding action meetings
• Advanced feature training (if applicable)
• Unlimited telephone technical support


You become a fully fledged member of the accessplanit community!
• Scheduled review meetings
• Regular full business reviews meetings
• Driving success newsletters to keep you up to date with news, project enhancements and knowledge opportunities
• Best practice guides help you make the most of the system
• Monthly webinars covering a variety of topics
• Forums and training events

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"The level of service is without doubt the best I have ever come across in an IT company"
The Royal Brompton and Harefield NHS Foundation Trust – read full case study
software implementation