"Visibility at bureau level was the first noticeable benefit. It's now easy to plan learning routes for volunteers and have a snapshot at any time of skill sets within bureaux."
Citizens Advice is the UK’s largest advice charity with over 3,300 community locations nationwide. They maintain a continuous programme to recruit and train staff and volunteers across their locations. Citizens Advice required a powerful system with the ability to delivery classroom based training and eLearning across their member bureaux. Before using a training management system, their administration processes were labour intensive and training was recorded on local spreadsheets and an internal HR system.
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