Citizens Advice reduces paper based admin by 50% with accessplanit

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"Visibility at bureau level was the first noticeable benefit.  It's now easy to plan learning routes for volunteers and have a snapshot at any time of skill sets within bureaux." 

Citizens Advice is the UK’s largest advice charity with over 3,300 community locations nationwide. They maintain a continuous programme to recruit and train staff and volunteers across their locations. Citizens Advice required a powerful system with the ability to delivery classroom based training and eLearning across their member bureaux. Before using a training management system, their administration processes were labour intensive and training was recorded on local spreadsheets and an internal HR system.  

Find out how a training management system has helped to:

  • Manage training for over 28,500 volunteers across 600 locations
  • Manage internal events including an AGM with workshops
  • Use the system to facilitate a move to commercial training

If you would like to find out more about how Citizens Advice use accessplanit training management software, why not download this case study? All you have to do is fill in a few details and you can download your free copy in seconds.

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