The accessplanit solution
Following extensive research, the commercial arm of the University selected accessplanit to provide the most appropriate system to streamline administration processes and integrate course booking across the six colleges (four business units).The accessplanit solution provided the University with the level of functionality required to radically change the administration processes, whilst introducing additional benefits such as eCommerce and real-time integration with the University’s website. Following implementation, the University was quick to utilise the immediate and substantial administration and resource benefits, and have used this as an opportunity to improve customer satisfaction and marketing communications.
“The accessplanit system has enabled us to increase our profits year on year, despite challenging economic times as it has reduced administration by at least 50% and allowed teams to focus on higher levels of customer service.”
ROI - system integration together with the reduction and removal of manual processes has removed administration costs from the business by up to 50% allowing staff to concentrate on customer service and improve profitability.
Reduced resource - the removal of manual processes equated to over 5,000 administration hours annually in one of the larger colleges.
Marketing opportunities - eCampaigns and SMS have transformed the way the University communicates with existing and prospective customers. Messages can be accurately targeted and produced quickly for effective course marketing.
Standardisation - continuity of information across all colleges, reduces administration, provides measurability, performance indicators and gives the ability to benchmark.