The accessplanit solution
Mace Business School required a system which would allow them to communicate with their external supply chain and provide an end to end process from course booking through to certification. In addition, the integration of a customer portal as a seamless extension of Mace Business School, with an online booking facility was a must have. The accessplanit system provided all of the features Mace required, and because the software is modular, Mace only pay for the modules they need, making the system very cost effective. Working closely with the team at accessplanit, the most appropriate modules were identified and integrated into the accessplanit system.
“A client interface was extremely important to the business school, accessplanit provided a solution that was both visually appealing and easy to use. Clients are very impressed with the functionality and the instant access to real time information. It’s a win-win situation, clients are delighted with the ability to control their own administration, and my team can utilise their time developing the service.”
ROI - increased customer base in addition to 30% reduction in administration resource.
Increased client base - the system has been instrumental in assisting Mace with their growth strategy of 200% since the installation of the accessplanit system.
Reduced reporting time - time spent on reporting has been reduced by at least 50%. The improved level of detail and report accuracy is a key tool for future planning and the identification of client service improvements.
Improved client relationships - auto generated prompts have led to increased contact with clients, and the ability to log on and manage their own information is a powerful client benefit which receives very positive feedback.
“We have increased our client base by 200% and have been able to cope with this as a result of implementing a more efficient system."