The accessplanit solution
The Citizens Advice training team run in the region of 24,000 courses annually across 600 bureaux using 150 trainers across 150 venues. Training supervisors in each bureau book delegates on courses directly and have instant visibility of courses booked, completed and available. This is one of the major benefits the system brings to the organisation, as previously supervisors would have to wait for confirmation whilst their bookings were processed by head office administrators. Supervisors also have an instant overview of training records and the learning status of each individual against their personal training plans as well as an overview of all training completed, allocated and required across their bureau. This information was previously recorded on spreadsheets and held at local level.
“The visibility at bureau level is certainly one of the first noticeable benefits."
ROI - automated processes have reduced paper-based administration for the central training team by over 50% so far.
Business intelligence - accurate reporting provides the basis for confident decision making, planning and business development which the training team are finding invaluable.
Reallocated resource - monotonous tasks such as processing bookings have been removed from
“Previous AGM’s involved using 5 different systems. The accessplanit system streamlined the