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accessplanit blog

Providing the tools you need to get the very best out of your training business

3 New Ways to Generate More Survey Responses

It has never been of more importance to collect and use feedback to improve your training. With increased competition, the need to train delegates more effectively and more consumer power than ever, implementing meaningful feedback is the best way to improve your course offerings and, ultimately, deliver the type of training your delegates love while confirming that your training is adding value.

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accessplanit Launches New Team Space After Record Growth

It’s finally ready. After several months of hush-hush secrecy and far too many late nights staring at blueprints and design plans, we’re incredibly pleased to announce that  accessplanit has a beautiful, brand new office space: The Hub. We wanted to provide a place where the team  can come  each day to have fun, get things done their way and most of all, somewhere that they can be proud to be part of!

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What is a Training Management System?

A training management system (TMS) is all-in-one software that automates administrative duties and helps organise and schedule courses, resources and trainers. Functions typically include collating business reports, awarding certificates, generating invoices and sending marketing communications. A TMS can be used for all course delivery types and enables training providers to take greater control over their entire operation. 

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What Generation Z Means for the Training Industry

We've heard plenty about millennials over the past few years and how their attitudes and desires have changed the way we train. But are you prepared for the next generation? Generation Z are coming to an office near you. 

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Customer Service: What to Look For In Your Software Supplier

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Customer service is a key success factor when evaluating and selecting a supplier. It is becoming more and more important as organisations try to differentiate themselves from the competition. But what makes legendary customer service? What should your training organisation be looking for in a software supplier? Let's start with the essentials...

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Is Your Learner’s Journey Everything It Can Be?

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Do you know what journey a learner takes with you? Is it simple and seamless or convoluted and confusing? It can be challenging for any training company to ensure that their learners’ journeys flow smoothly. However, the benefits for both your business and your delegates are clear. 

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7 Tips for Surviving in a Competitive Training Industry

Each year, the training world seems to get just a little bit more competitive, doesn't it? That's certainly the view of 42% of those we surveyed in our Training Industry Benchmark Report (get it right here), who claimed that the biggest challenge to running a successful training business was increased competition. How can you combat against the rising tide of rivals?

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Why Software Implementation Fails – and How to Ensure Your Success

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Remember when you were hyped about the new software your business was implementing? You were so excited about taking the hard work out of managing your courses, taking online bookings and payment and automating marketing communications. And remember that crushing disappointment and frustration when everything – well, almost everything – went wrong? The increased workload, the irate phone calls jamming up the helpdesk, and your employees at a loss as to what to do. In short: Absolute carnage.

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accessplanit Upgraded To 5 Compliance Plus In Customer Service Excellence

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Software suppliers are sometimes seen as too machine-like and as not having enough of a human touch. This is why we are so heavily committed to providing the highest levels of customer service to our customers, and it is with great pleasure, that we can announce that we have upgraded our status in our most recent Customer Service Excellence Standard assessment.

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What Makes Great Course Joining Instructions?

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Your delegate books onto a training course, what’s next? You send them an email to confirm their booking with details of the course date and venue along with joining instructions. This creates the basis of your training course and sets their expectations so it is important that you make a stand-out impression. This post explores some of the ways that you can improve your joining instructions and what you need to include.

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