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accessplanit blog

Providing the tools you need to get the very best out of your training business

Customer Service: What to Look For In Your Software Supplier

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Customer service is a key success factor when evaluating and selecting a supplier. It is becoming more and more important as organisations try to differentiate themselves from the competition. But what makes legendary customer service? What should your training organisation be looking for in a software supplier? Let's start with the essentials...

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Is Your Learner’s Journey Everything It Can Be?

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Do you know what journey a learner takes with you? Is it simple and seamless or convoluted and confusing? It can be challenging for any training company to ensure that their learners’ journeys flow smoothly. However, the benefits for both your business and your delegates are clear. 

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7 Tips for Surviving in a Competitive Training Industry

Each year, the training world seems to get just a little bit more competitive, doesn't it? That's certainly the view of 42% of those we surveyed in our Training Industry Benchmark Report (get it right here), who claimed that the biggest challenge to running a successful training business was increased competition. How can you combat against the rising tide of rivals?

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Why Software Implementation Fails – and How to Ensure Your Success

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Remember when you were hyped about the new software your business was implementing? You were so excited about taking the hard work out of managing your courses, taking online bookings and payment and automating marketing communications. And remember that crushing disappointment and frustration when everything – well, almost everything – went wrong? The increased workload, the irate phone calls jamming up the helpdesk, and your employees at a loss as to what to do. In short: Absolute carnage.

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accessplanit Upgraded To 5 Compliance Plus In Customer Service Excellence

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Software suppliers are sometimes seen as too machine-like and as not having enough of a human touch. This is why we are so heavily committed to providing the highest levels of customer service to our customers, and it is with great pleasure, that we can announce that we have upgraded our status in our most recent Customer Service Excellence Standard assessment.

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What Makes Great Course Joining Instructions?

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Your delegate books onto a training course, what’s next? You send them an email to confirm their booking with details of the course date and venue along with joining instructions. This creates the basis of your training course and sets their expectations so it is important that you make a stand-out impression. This post explores some of the ways that you can improve your joining instructions and what you need to include.

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Using Training Management Software To Improve Customer Service

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Customer service is important. It is particularly important in the training industry, in order to improve the delegate experience and protect customer retention. It costs five times as much to attract a new customer, than to keep an existing one (despite this, 44% of companies have a greater focus on customer acquisition). Therefore, it makes sense to perfect your customer service strategy. But how?

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Moments Of Truth: Bouncing Back From Service Failure

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Service failure is an unspoken topic throughout many businesses as it can be difficult to admit when we fail to meet customer expectations. Receiving criticism can be brutal but it is crucial to make the most of that feedback to make improvements and prevent future dissatisfaction. For training companies, it can be challenging to measure and assess course delivery accurately. And, when you do receive meaningful feedback it can be equally as difficult to know the most effective way to handle it. 

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How To Make Your Customers Happy Using Automation

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Customer service is crucial in building and maintaining relationships. This is especially true for training companies as their entire value proposition is based around the customer from the course content to the delivery to the post-event follow up, even if the course offerings aren't face-to-face. But still course delegates continue to have negative experiences. Staying ahead of the competition and upping levels of customer service is increasingly important so how do you get your customers to love you?

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The Life Of A Customer Success Manager

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Here at accessplanit, customer success is at the heart of our business. We strive to build lasting relationships with customers to assist them in getting the most out of the training management software that we provide. This philosophy shapes our interactions with customers and results in beneficial, valuable connections. We interviewed one of our Customer Success Managers to provide a better understanding of their day to day activities and give an insight into the importance of the role.

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