5 Lessons Learned As A Customer Success Manager
It’s been just over a year since I made the transition from a role in Sales and Account Management to Customer Success Manager, setting up a new department and championing our vision to work with customers and assisting them to utilise their training management software to drive success.
Read moreHow To Manage Resources Effectively For Maximum ROI
Managing company resources is a necessary but time consuming and sometimes complicated task. It is easy to leave it until the last minute to draft in a trainer for a course or scramble around the store cupboard for a projector. Additionally, it can be difficult to allocate resources when it is unclear when venues are free or who is using what equipment. Is this way of working going to achieve maximum ROI?
Read moreHow Can Automating Processes Benefit Your Business? | Infographic
Automating your business processes is like putting jam on toast - it just makes sense. Automation software is everywhere from finance to marketing to customer relationship management but have you ever wondered what the benefits of implementing a dedicated course management system or LMS could be to your training business? We have created an infographic outlining the key ways it can do just that.
Read moreAdvantages Of Tracking Training Within Your Business
A phrase many training professionals recognise is, "it did not happen if we cannot track it". While that phrase can induce deep sighs, there are reasons it is so common, and reasons why it is so very true. More importantly, there are ways to accomplish it while eliminating the sound of sighs.
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