Support
First class, on demand support service..
The accessplanit support team has an excellent reputation in the industry, which is reflected in our high levels of clients retention and loyalty. Our UK-based support team handles queries quickly and efficiently. All operators are highly qualified and undertake rigorous technical and product training.
accessplanit’s UK based help desk is open every working day of the year from 9am to 5pm, ensuring that clients have help using their solution. All of accessplanit’s clients are provided with telephone, remote access and email support to assist with the use of our software.
Our comprehensive support and maintenance service includes free standard upgrades to new releases of the products.
Our clients are equally enthusiastic about the support they receive and regularly provide testimonials to that effect.
Don’t just take our word for it see what our clients have to say:
“The implementation was handled very professionally and went very smoothly. Communication during the process was excellent and any amendments we requested were done quickly and capably.
Brian Marum, London Corporate Training
" The level of customer service you provide is, without doubt, the best I have ever come across in an IT company"
Paul Mendes, Royal Brompton and Harefield NHS Foundation Trust
"The service has been fantastic, it feels personal and we have never come up against any issues that have not easily been resolved”.
Zoe Peters, Mace Business School
"The service is great! Everyone you deal with at AccessPlanIT knows you, and is willing to please. The welcome to the AccessPlanit family has been great, and we look forward to many years of mutually beneficial business."
Russell Steyn, Foster Melliar