Driving Success

Don't just implement a system - drive it to maximise value!

We want you to succeed.  We love it when our customers streamline administration, automate processes and save valuable time.  It's really satisfying for all of us. You're not just buying a system from accessplanit, you're buying the expertise and support of our enthusiastic team
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Plan

Get it right first time. Our project management supports you to:-
• Identify your current pains
• Define and prioritise your goals
• Identify key aspects of your processes and map the process flow
• Define fields associated with your processes
• Decide which reports you need
• Prepare to import data into your system

Build

We work to meet your goals, building the right system for your business by:-  
• Creating a test and live system
• Building and developing any bespoke requirements
• Setting up your system
• Training your team
• Undertaking user acceptance testing (UAT)
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Launch

Trained and confident you're ready to go:-
• Your system receives full sign off
• Your fully configured system is moved into a live environment
• Your team is introduced to the customer support portal which includes a knowledgebase and  ticketing system
• You are given a 'Launch' priority support period with our technical telephone helpdesk

Optimise

But this is only the start of your journey with us, support continues with:-
• A dedicated customer success manager
• Workflow mapping
• A personalised customer success roadmap
• Support beyond implementation
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Maximise

You become a fully fledged member of the accessplanit community!
• Our driving success newsletter keeps you up to date
• Regular best practice guides help you make the most of the system
• You are invited to monthly webinars covering a variety of topics
• Attend our annual customer forum
• Take part in free customer training events
"The level of service is without doubt the best I have ever come across in an IT company"
The Royal Brompton and Harefield NHS Foundation Trust – read full case study