Posts tagged with "Technology"

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Head in the clouds? What cloud computing means to the training industry

You may well have heard the expression, but never really stuck around too long to find out what it means when it comes to training management software. Well, now is your chance because this article looks at what cloud computing is and how it should be impacting your training or course provision business…

Just as the satellite navigation system condemned the road map to the boot of the car, and the iPod has ensured that CD collections are becoming less and less common, cloud computing allows businesses and individuals to store files that would traditionally be in dusty office boxes, on the internet.

The ‘cloud’ is a pretty apt description as well, because files are literally pulled from the ground and disintegrated into web-based files that are, obviously, far easier to protect and take up less room. And, just like training management software, this is no fad. According to IDC, the global provider of IT market intelligence, cloud computing will create 6.75 million new jobs for China and India by the end of 2015.

Users access their data and files via a web-based programme, and this kind of storage is fast-becoming crucial to businesses looking to increase efficiency and save money. So, what does cloud computing mean for the training industry, and how could it benefit those working in both training and course provision?

Reduce administration

One of the biggest challenges training companies face is administration. Each new course, programme or client brings a heap of back office work along with it, because more often than not, training companies are fairly small compared to the size of the business they are providing training to. Where a ten-strong training company is supplying training and development to a multinational company, administration becomes a real issue. Cloud computing allows the training company to use an online filing system, as opposed to a physical room full of files and data. So, if a new client comes on with 5,000 employees, all details can be automatically filed and stored online.

Boost efficiency

In a competitive environment, efficiency is everything, and trainers will know this more than most. Via training management software, companies can spend less time preparing reports and locating data on various clients, and more time on providing a slick and efficient service.

Cut storage cost and risk

Cabinets full of important client information, private happy sheets, and vital delegate feedback are at risk while they remain in physical form. Erasing data from the internet is near enough impossible, so while files may get misplaced there is little chance they will be erased forever. This means that adopting cloud computing will keep training companies’ data safe and secure, reducing risk and the significant consequences of lost or damaged files.

Share learning

The rise and rise of social media channels (we wrote about Google+ here) and sharing sites have identified a real appetite for online communication and interaction. The training industry has caught on to this, and while eLearning is growing in popularity so too are opportunities to share training content in groups where members have exclusive access. Cloud computing facilitates this by taking groups of individuals out of the classroom and into a web-based area where they can download content provided by the trainer, watch videos and even share experiences. Classroom training has its place in the training industry, but it the importance of web-bases sharing and training cannot go unnoticed.

Empower delegates

Cloud computing also gives trainers the opportunity to hand learning control back to delegates and businesses. Once it was accepted that to book onto a training programme it was necessary to phone up a company and book places over the phone, but today we-based training management systems mean that these places can be booked by logging into a shared area on the internet. The chaos that colleges, for instance, face in the run up to a new term is caused from a bottleneck of interest coming from prospective pupils. Instead of offering just one way of reserving places, empower potential business by using the internet to support a 24/7 booking option.

Speak with accessplanit today about its training management software, Course Manager. This web-based software has proven to offer the benefits listed above, and you can trial the software by calling 0845 543 0229 or emailing enquiries@accessplanit.com.

Tagged with: Technology, Training Management Software


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Six top tips on getting the most from your visit to Learning Technologies…



For some time annual conference and exhibition events have been delivering the ideal hunting ground for service providers looking to showcase their latest services and products to their target market, and for opportunistic business people to interact with like-minded individuals and buy into the latest ideas and concepts to support them in becoming more effective in their job. The Learning and Technologies Show is no different, and this year the hosts promise to put on another incredible event.

The conference and exhibition formula works, otherwise halls up and down the country wouldn’t be packed out each week with stalls, seminars and presentations filling up packed daily schedules. However, while these events are well-attended, that can’t be denied, how many visitors go to along equipped with a strategy that will ensure they get the most return for sacrificing a day or two out of the office?

From our experience, not very many. So, to ensure that you get the most from the next conference or event, follow accessplanit’s top tips on how to prepare for the next time you leave the exhibition hall you have more than just a bag full of branded pens, pencils and mousemats…

1.           Prepare: Just because the event planner’s marketing team has told you that each and every seminar at the conference is a “must attend”, it’s crucial that you do some prep work yourself. Be clear on what the key issues are for your business right now, and align those objectives with the sessions you attend. Also, find out who is speaking and identify whether anyone is particularly ‘cutting edge’ in terms of where the market is going and how it will develop.

2.           Benchmark: You’ll be inundated with representatives from stalls wanting to talk to you about their latest products and services, but have a strategy in place from the start as you will struggle to have good conversations with every single one. As an example, see this as a benchmarking opportunity, so look at all your current suppliers, find out who is in direct completion with them, and see if you could be getting a better deal somewhere else.

3.           Smartphones: Unless you’re part of an anti-tech clan, you’ll have a mobile phone with decent camera functionality, and a busy conference is the ideal place to use it. Instead of frantically writing down notes on each and every new piece of tech that you think might be able to half your workload, take pics to remind yourself later.

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Networking: Don’t be too selfless either, it’s good to seize the opportunity to find out more about how the latest providers can help your business, but also remember that you are surrounded by individuals working in the same industry as you, and the power of networking should never be ignored. Think about those who are a few rungs above you on the corporate ladder, and consider how they could help you to catch up. If you get a chance, find out who is attending and which company they are from, you can make a beeline for then during breaks.

5.           Be ruthless: Exhibition and conferences are a crucial time for service and product providers, and it makes no sense to waste people’s time. So, by following step 1 and having a clear idea of what you want to get from the exhibition you will ensure that you don’t waste anyone’s time. Don’t stand around and let an exhibitor talk and talk if you have absolutely no interest in the product in question or it it’s totally irrelevant to your business. Of course, if there is a chance that you could invest or are keen to learn more about the company, stay and talk, but if not take a ruthless approach and move on to the next stand.

6.           Visit accessplanit: Of course, the best way to get the most from the Learning and Technologies show 2012 is to visit the experts – accessplanit. We’re exhibiting at stand 67 over the two days and will be on hand to explain just how our revolutionary training management software can cut administration and costs, while helping businesses to market and sell their training courses in a far more effective way.

Tagged with: AccessPlanit, Technology


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What training managers can learn from fashion’s latest online venture

It should come as no surprise that the fashion industry is at the forefront when it comes to integrating technology into business – fashion relies on being extremely responsive and reacting to new levels of demand, and technology offers complete support in this arena.

That’s why I was interested, but not shocked, to read about the latest venture by Debenhams. The retailer has launched a range of virtual pop-up shops across the UK, and those interested just turn up, download an app to their iPad or iPhone, and virtually ‘try on’ dresses, without the usual handbag throwing and elbow flying normally associated with these type of must-attend events. What is more, you can even send out the virtual image of yourself in the new dress on social media sites like Twitter and Facebook to get a quick assessment from followers and friends.

For me, this has to be the future of training. Utilising all of the various training platforms to bring people together into a virtual classroom where experiences and knowledge can be shared around. All trainers know the importance of sharing and communicating (these are probably the reasons that many find it so hard to loosen the shackles of classroom-based learning), and via social networking sites this is made quick and simple.

Forget week-long training programmes, this is modern day learning, where delegates can get bite-sized portions of information as and when they need it, without being tied to a certain time or date. An effective training management system will allow trainers to offer learning in this way, the only barrier to developing this approach seems to be the training companies themselves.

But change is happening, you only need to see our tweets and news posts to see how many training companies that we work with are building their client base and reaching out to a wider audience with the latest innovative products and services. Take Course Manager for instance, it allows training businesses to completely automate the work that they carry out on a day-to-day basis, from the marketing of their programmes to generating the invoices and ‘happy sheets’ at the end of a course. Time, as with any industry is so precious, and it is crucial that companies continue to shift their training programmes from off-line to on-line in an effort to boost engagement with a busy workforce.

Debenhams may well be operating in an IT-savvy industry, but it is still delivering a product or service to human beings, just as training is. The difference is that there is a far wider acceptance and excitement around IT-based interaction within fashion, but as more and more businesses demand the type of development programmes that allow individuals to fit learning into their busy schedules, it is up to the training providers themselves to satisfy this trend, or else lose the business. 

You can get in touch with accessplanit and hear more about the Course Manager software that it has developed. Either call 0845 5430229 or email enquiries@accessplanit.com if you want to read testimonials from current clients or set up a demo to see just how much of an impact the software can have.

Tagged with: Industry News, Technology, Training Management Software


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New generation of customers are embracing technology, are you?

If ever there was a time that you would hear the old adage, ‘things were different in my day’, it will be today, because new research has been released showing that today children are more likely to read text messages and emails, than they are a fictional book.

And, whether you like it or not, this research covered around 18,000 school children and is clearly a fair reflection on the future generation. What's more, while this kind of survey is an excuse for the older generation to grumble and complain about how the country is going downhill at a rapid pace, it should also be a wake-up call for businesses, who hopefully, are keeping one keen eye on their customers of the future.

The survey covered teens up to 17, as well as youngsters down to the age of eight, so many of the answers reflected the customer base for businesses up and down the country within the next five to ten years – so what does this mean?

Well, as a technology and software development company creating training management systems it comes as no surprise to us, because there has been a clear shift in the younger generation’s behaviour towards IT, when compared to that of the generation above. It’s not just about the introduction of email, eBooks, SMS text messaging, Skype and social media, but it’s about the ease at which young people adapt their lives to these channels of communication – not because they have to, but because they want to. Give your child your mobile phone, and you’ll soon realise that it does about 80% more than you could ever imagine.

The question now is how will businesses adapt, I know that training companies and course providers are slowly but surely adopting new practices to make sure that they reach out to their customers of the future, but there are still plenty that are letting it consume them.

Like it or not, for every Facebook, Twitter and Skype, there are a hundred new channels waiting in the wings with new functionality and abilities – now is the time to jump on the technological bandwagon and ensure that you’re not left behind. There are so many different ways this can be done, just start by watching a few videos on YouTube on how to set up a Facebook account for your business, or ask us to send you a demo on how our online systems are helping training companies to engage with the modern customer. Do something, don't let the gap between you and your future customer grow any wider.

The customers that you will be marketing to in the next few years have evolved, and for businesses that haven’t accepted that, it’s sink or swim time.

If you want to hear how your courses and training programmes can be marketed to reach the new generation of IT-savvy consumers, get in touch with accessplanit today. You can call us on 0845 5430229 or click here to email the team.

Tagged with: Industry News, Technology


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BA show how to keep it personal with new technology

In our latest whitepaper there is one section that covers some of the misconceptions associated with introducing new and innovative technology and digital ideas into business.

One of those was that the all-important ‘personal touch’ was being lost, because technology was making it easier and easier for companies to channel their customers online, rather than deal with them face-to-face. I’m not sure that any company would introduce technology if it was going to alienate customers, they would surely only every integrate IT to speed up efficiency and make the ties between company and customer even stronger.

Anyway, the reason this particular misconception is at the fore for me at the moment is because British Airways has been in the press again in the past week or so, this time because it is piloting (sorry, couldn’t help it) the use of Apple iPads as it tries to improve the level of customer service it is offering. So, here is a company where customer service has to be constantly assessed and improved, using cutting edge technology to help it achieve this objective?

According to reports, the iPads allow BA workers to quickly locate passengers, store libraries of information on flights and schedules, identify safety manuals as and when needed, and get customer service updates at the touch of a button.

What a perfect example of a company incorporating technology (cool technology at that), to free up employees so they can deliver top-notch customer service to passengers. This is never about replacing, but rather about enhancing what is already there. BA know full well that an iPad couldn’t offer the same level of customer service that its highly trained executives can, but it also knows full well that searching for customers with a clip board and pen while looking in the overhead locker for a safety manual will only prevent them from performing effectively.

Same situation with every course provider that we’ve worked with, where there are trainers and programme deliverers who don’t want to be caught up in administrative tasks and taking bookings over the phone every day, they want to be sharpening up their programmes and improving the way they deliver.

The problem is many don’t think that they can step out of the chaos and allow technological advances to take some of the strain. But, the reality is this: any business that resists the digital age is resisting positive change, and resisting change means resisting growth, success, and ultimately, profits.

Talk with the accessplanit team today about the different features of the Course Manager software, from email marketing to Customer Relationship Management (CRM). Call 0845 543 0229 or click here to email.

Tagged with: Industry News, Technology


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UK riots: What can training learn from technology use?

Social media, though technology as a whole, has had a bit of rough press this week. Much of the rioting that escalated from Tottenham in London right the way up to Manchester and beyond, was made possible by the likes of Facebook, Twitter and handheld mobile devices. Would the social scars be as deep if technology was not so readily available? Well, perhaps.

Each day however, I work with training companies that are looking to embrace new technology and use it to benefit their business and profit levels, so while I can see the damage it can cause, there is a strong argument to ramp up our use of IT as well.

Newspaper reports this week showed of the two young men who were handed length jail sentences for their part in inciting violence on the streets during last week’s raids, and they did that via Facebook. Social media allowed them to reach a large number of people with a call to action message that led to a change in the behaviour of those people.

But, it was also the digital technology that allowed these men to be caught and brought to justice. When you’re online, everything is traceable, you leave breadcrumbs everywhere you go and it doesn’t take a genius (or a software developer) to work out how to find you.

Put the rioting aside for one moment, if this could be harnessed, what an incredible asset for a business. Software allows you to see who visited your website, where they came from and how long they stayed for. Send an email, and you can see who opened it, when they opened it and what action they took afterwards. It has completely revolutionised the way we interact with existing clients and potential ones.

No-one can deny that in the wrong hands, social media and other technological advances are incredibly dangerous, but events like last week, for me anyway, just highlight the sheer power of new communication platforms – they can shift messages and energy around in a way that has never been seen or felt before.

In the training and development world, the forward thinking companies that have noticed this, then chosen to bring the same concept and solution into their own working environment.

Find out more about the software that we have developed at accessplanit by clicking here, or get in touch by calling 0845 5430229.

Tagged with: Social Media, Technology


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BA utilises digital platform to reach out to key audience

British Airways has some serious bridges to build between itself and the British public. From high profile pay freezes to benefit cuts, and from industrial action to flight delays, the flagship carrier has not been a firm favourite for some time. However, news that emerged last week has certainly helped its public profile, because BA is to recruit 800 new pilots by 2016, and provide funding so the flying talent is not exclusively generated from the social elite. What a nice idea. But, it wasn’t the idea that made me sit up and listen, instead it was the way that BA plans to market its vacancies that kept me interested.

Instead of the standard job posting-type approach, BA has a plan to reach out far and wide with its talent search, and is using video on YouTube to access the world.

I’m not suggesting that this is ground-breaking stuff, other companies will have done this is in the past, but what is exciting is that a major company has identified a shift in audience – it’s looking for young, enthusiastic individuals, so where does it go? To the internet, and via a video. There are multiple advantages of posting the video on YouTube: key search terms can be inserted into the title to aid Google rankings, BA can assess how many views it has had, and, above all, it’s a platform enjoyed by such a vast quantity of people.

We can all learn a lesson from this, not least the colleges and universities looking to recruit and engage with a similar pool of people. That lesson is that what was once the norm, no longer is, because today it is crucial that businesses move themselves online and adopt digital strategies to get in front of their key audience.

Companies that want to operate on a worldwide scale need to use the tools and strategies that will expose themselves in the right way, and this means an acceptance that the internet holds countless opportunities. Training companies that we work with that, for so long, refused to change the way they operated because they were afraid of stepping into the unknown, will no doubt be comforted by BA’s bold move. A marketing strategy that is aligned with the changing behavioural patterns of the target audience, should not be such a rare occurrence in 2011.

Call 0845 5430229 today to find out how accessplait can help your training business develop a digital strategy. Alternatively, click here to email a member of the team.

Tagged with: Industry, Technology


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Whitehall and Edinburgh Fringe make progress with new technology

Seeing the traditional establishment and ‘the old way of doing things’ shift to the new and innovative, always catches my eye – and when you work in the technology business, it’s always something worth talking about. The Times, reliable as ever for the technology stories, has picked up on two establishments this week that probably haven’t been too IT-friendly over the years, but have now shown the type of progression that all of us here at accessplanit would like to see the training industry adopt (or should I say, more of the training industry – some businesses do it really well) in the future.

Whitehall is not somewhere you would necessarily expect to be moving at a rapid pace in terms of technology, and it’s not, but it is moving, which is a positive sign that deserves noting if nothing else. The Times report documents the move from handwritten letters to email, and then now on to text – which is the communication of choice for some of the frontbench MPs today. Who would have thought that some of the most important notes and messages are being sent via text between leaders recognised throughout the world?

Then, at the same time, the Edinburgh Fringe has, for the first time, adopted technology in a big way into the creative season this year. Noted for its innovative and ground-breaking performances, the Edinburgh Festival is known globally and visited by arts lovers from across the world. So, it was great to see that technology is being accepted as a route to develop new ideas and explore creative avenues. With soundclouds to Skype, and from video goggles to iPads, the festival has taken one look at the possibilities that technology offers up, and welcomed it in with open arms.

This type of progression means taking a step into the unknown, adapting the way businesses and people operate, but always keeping a keen eye on development and success, and, if some establishments like Whitehall and the Edinburgh Festival are taking strides, what is your business waiting for?

If you want to move your training business into the digital age and embrace the new technology that has proven to save valuable time as well as costs, get in touch with accessplanit today by clicking here or calling 0845  5430229.

Tagged with: Industry News, Technology


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iPhone automation could prove positive for workers

Anyone who was trying to ignore the technological revolution, can try no more. It’s futile. As the news filtered in that ‘the’ gadget of the past few years, the iPhone, is to be manufactured by robots (in part at least), I could almost hear the small corner of IT-resisting traditionalists throwing down their weapons and reluctantly wandering across to the other side, the war is over and the battle is won.

There is a serious side to the story of a million robots replacing human workers who are carrying out mundane and monotonous tasks in the iPhone factory in China’s Pearl river delta, of course. It is a huge step for the technological world, indicating that companies of this size are looking to drive efficiency and bring down costs through the introduction of intelligent and sophisticated technology, and the fact that this move in China has received such press, is not just because of the iPhone connection. It is also because, rather bravely, a member of the China Labour Bulletin (an organisation supporting the plight of Chinese workers) has claimed that this could in fact be a positive move for staff, who will finally be able to divorce themselves from the thankless tasks and actually up-skill and work on projects that use a bit more of their ability as a human being.

And it’s an interesting point that I’ll certainly be bringing into accessplanit, because all too often in the training world there is scepticism about advertising the fact that investing in new technology means that staff numbers will be cut, but that never has to be the case.

In fact, and I think it’s more than just a positive spin, the Chinese official is right, it can be the golden opportunity than individuals have been looking for to up-skill, actually relinquish the boring jobs and replace them with something that requires a level of intelligence and input that, perhaps, only humans can offer. It will be interesting to see how this one pans out, and, perhaps more importantly, how many employees find the positives associated with efficiency drives through automation.

If you want your training business to drive up efficiency and lower administration time and cost, click here to read about the accessplanit Course Manager.

Tagged with: Technology