Support with accessplanit
Investing in a new software solution can be daunting, so it’s good to know that all accessplanit clients are provided with a first class support service.
accessplanit is committed to delivering outstanding support to all clients and anyone who uses accessplanit solutions. Our technically qualified support team are based in our UK head office and dedicated to resolving customer queries. The team can be contacted by telephone, remote access and email and are available in person between 9 – 5 every working day.
“The service in terms of rollout of Course Manager has been excellent including the follow up support we received from the support team. We are extremely happy with the service we have received from accessplanit to date.” Emma Hayes, Head of Training, Musgrave Group - read full case study
Queries may range from simple 'how do I do this?' through to more complex configuration or operational assistance and full technical IT support. We understand that particularly with a new system you need the reassurance that help is available no matter how small the query. Sometimes it’s the small things that make a difference.
"Very very helpful, support has been tremendous." Yoga Campus
"The level of service is without doubt the best I have ever come across in an IT company" The Royal Brompton and Harefield NHS Foundation Trust - read full case study
"The service is fantastic. We look forward to many years of mutually beneficial business." Foster Melliar - read full case study
All support queries are logged through the helpdesk ticketing system which is monitored against SLA's (Service Level Agreements) to ensure timely responses, excellent communication and fast resolutions. The ticketing system is used consistently across the helpdesk, whether the customer calls, emails or logs onto the portal.
All queries are prioritised and numbered. The benefits are clear, customers can log on 24/7 and using the ‘view ticket’ button can see at a glance the status of any query. Managers also have the ability to see all tickets and can filter by team member, status etc.
For quick information access, the portal contains a knowledgebase with Frequently Asked Question and search functionality. The portal also contains a comprehensive list of instruction documents and user guides as well as a news section to keep you instantly informed on training webinar dates and system updates.
But don't take our word for it, see what our clients have to say.